I made a reservation through my Booking.com for Sept. *, ****. ***********, at Osage Be...

GetHuman3368431's customer service issue with Econolodge from August 2019

Help with my Econolodge issue
The issue in GetHuman3368431's own words
I made a reservation through my Booking.com for Sept. *, ****. ***********, at Osage Beach, Mo. At Econo Lodge. My total was $**.**. They charged me $**.** & $**.**. They said they corrected the error and credited my card $**.**, which hasn't come through my account at this point. I've called this Lodge, spoke to Don, he won't give me back my $*.**. You know at this point of all the different charges, I want to cancel! But it states that it's non-refundable. What a rip off! I would think for customer satisfaction, you'd accommodate for $*.**!!!! Don at the Lodge is very rude! Why does my email state **.**, but my card was charged **.**. My email states no other charges, and this includes tax! You can call me ***-***-****. You can give me back the whole amount, as far as I'm concerned, because I'm being ripped off!

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Econolodge

Customer service issue
Reported by GetHuman3368431
Aug 4th, 2019 - 3 years ago
Fixed
Seen by 23 customers so far
Similar issue to 30 others
0 customers following this
Items needed
Who made the booking
Booking reference
Billing address
Email address on the account
Loyalty program number (if applicable)

Timeline

GetHuman3368431 started working on this issue
Aug 4th, 2019 10:58pm
GetHuman3368431 confirmed the issue is fixed. Hooray!
Aug 5th, 2019 6:11pm

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