Easyjet Customer Service Issues

I have been attempting to reach Easyjet through various channels without success. My account has been compromised, and I am unable to access my booking for a September flight due to a changed email address. I did not receive a confirmation email for a ticket purchased in February until my account was hacked. I was debited £87.39 by Easyjet on February 4th for the ticket. The flight details are as follows: -Thursday, September 10th, 14:00 Flight EZY2033, seat 2A, from Luton to Bordeaux -Wednesday, September 16th, 17:10 Flight EZY2034, seat 2A, from Bordeaux to Luton I urgently need assistance, as I am unable to access my booking or check-in for the flight. Your prompt response is greatly appreciated as I have been trying to resolve this issue for months. Kindly provide me with the confirmation email and help me regain access to my account.

Regarding reference number [redacted]23 for one-way flights to Ibiza in June, initially planned for a special birthday celebration on June 5 with a group of 15, the trip was canceled due to Covid. EasyJet advised a refund could take up to a year, so we reluctantly opted for a credit voucher. However, EasyJet's promise of simplicity and good customer service did not materialize. It took me a frustrating 3-hour phone call just to obtain the credit voucher. EasyJet's insistence on phone bookings instead of online added to the stress, especially with the extended hold time and uncertainty of still being connected after the music stopped. The flight prices I was aiming to book kept increasing rapidly while on hold, causing further anxiety. Multiple attempts to contact EasyJet via social media went unanswered. As a group booking for a significant event, this experience has been immensely disappointing and upsetting. I hope to resolve this by securing flights at the prices available this morning using our voucher. Currently, I have been on hold for an unacceptable 4 hours, which is incredibly frustrating given the circumstances. Booking online would have been preferred, but EasyJet did not allow this. Thank you.

I made reservations for a trip to Chania, Crete departing on 10.06.21 with a return on 24.06.21. I attempted to utilize a voucher from a previous canceled flight in June but encountered issues at checkout. The voucher code is AO[redacted]0, reference CX12VJPT, ID [redacted]8. To secure the booking, I paid with my credit card due to a price increase from £[redacted].64 to £[redacted].64. My attempts to reach customer service by phone were unsuccessful as the line disconnected multiple times. Having been a loyal Easyjet customer, I opted for a voucher previously; however, I am now disappointed and frustrated. I kindly request a prompt refund of the voucher value or assistance with applying it to flights in September [redacted] to Chania. Your urgent attention to resolving this matter is greatly appreciated as I await a favorable resolution.

I am seeking to reschedule my flights from August [redacted] to May [redacted]. Since they were previously changed because of Covid-19, we now believe it's more suitable to switch them to next year. Despite navigating through the process, I am being charged the full fare for the new flights. The original cost was £[redacted], and I anticipate no extra charges for the new dates. Due to the overwhelming call volume, I am struggling to speak to someone about this issue and would greatly appreciate assistance with changing my flights. My booking reference is K1JF3DS. The flights I wish to change to are on 16th May [redacted] - 29th May [redacted], with all airports remaining the same. I am looking forward to your prompt response. Thank you, T. Powell.

I have a trip planned to Cyprus on Wednesday, July 22nd, but my holiday was canceled due to the quarantine regulations imposed on UK nationals. The holiday company advised me to contact the airline directly, but I have been unsuccessful in reaching them. I've been attempting to call easyJet since Monday, waiting on hold for over three hours each time without success. The issue is that even though my flight hasn't been canceled, the booking system is trying to charge me £32 per person for changing the flight, totaling £[redacted] for 8 people. I am aware that there should be no charges if changes are made more than 14 days before the flight, but my holiday was canceled just 9 days prior to departure. I am willing to pay any additional costs for changing the flight to the same week next year, but I require urgent assistance from easyJet.

On July 14th, Easyjet notified me about the cancellation of our return flight from Paphos to Edinburgh (EZY6946). Our booking reference is K1BN1ZQ. Following the FCO advice stating that passengers who have been in the UK for the past 14 days cannot enter Cyprus, it seems we won't be able to go on our holiday and will need a full refund. Rebooking another flight is not feasible for us. I've been attempting to reach your customer service department via phone daily without success. The longest I waited on hold was 3 hours and 14 minutes! It's crucial to me that this issue is resolved promptly since our departure is scheduled for Saturday, July 25th. Please, reach out to me as soon as possible.

I have booked flights to Chania, Crete departing on 10.06.21 and returning on 24.06.21. I attempted to use a voucher issued for a cancelled flight in June, using the code AO[redacted]0 and reference CX12VJPT ID [redacted], but it was not accepted at checkout. I paid for the flights with my credit card to secure the price, which increased from £[redacted].64 to £[redacted].64 while I waited. Despite multiple attempts, I was unable to reach customer service as the line disconnected each time. As a loyal Easyjet customer, I had opted for a voucher to support the airline during the June flight cancellation. I kindly request a prompt refund for the voucher's value. Alternatively, I seek guidance on how to apply the voucher towards booking flights to Chania in September [redacted]. The delayed resolution has led to an additional £30.00 cost for the June flights due to the service center's unavailability. I appreciate your urgent attention to this matter, either by refunding my money or adjusting the flight cost for September [redacted].

Hello everyone, I am writing about my EasyJet flight with reference number K18PV5V, EZY8994 from London Gatwick to Prague. I initially booked this flight for departure at 9am. However, when I tried to print my tickets, it shows the departure time as 6.25pm. It is frustrating to see that the EasyJet website indicates all flights, including the 6.25pm one, as sold out despite me booking the 9am flight. Additionally, I have already booked train tickets from Nottingham to London Gatwick Airport a month ago, which cannot be changed. I urgently need assistance to be on the 9am flight that I paid for and received confirmation of. Your help in rectifying this situation would be greatly appreciated. Thank you for your attention. Best Regards, Hana

Hello everyone, I have a concern about my Easy Jet flight with ref. no K18PV5V, EZY8994 from London Gatwick to Prague. I originally booked and paid for a flight departing at 9am on Friday, 07/08/[redacted]. However, when I tried to print my tickets, it showed a departure time of 6.25pm. When I booked the 9am flight on the EasyJet website, all other flights, including the 6.25pm one, were marked as sold out. I am puzzled how I paid for the 9am flight, received a confirmation for it, but the checking details indicate a 6.25pm departure. I also have train tickets booked from Nottingham to London Gatwick Airport that cannot be changed. I have been attempting to contact EasyJet's call center without any success. I kindly request to be rebooked on the 9am flight from London Gatwick to Prague. Thank you for your assistance. Best Regards, Hana

Hello, I am encountering a problem while trying to add hold luggage for my upcoming trip from Manchester to Greece on the 22nd of July [redacted]. Despite my efforts using both the EasyJet application and the website, I have been unsuccessful. On the app, I receive a "booking overpaid" message, and online, I encounter a "Generic Error" after payment. No charges reflect on my card, yet my attempts are unsuccessful. I have verified with my bank, and no issues exist with my debit card. I seek guidance to resolve this matter promptly so that I can include my baggage for the journey. Thank you for your assistance. Kind regards, M.

I have been waiting for three hours to speak with someone with no success. I am concerned that my flight from Gatwick to Krakow on 13/08/[redacted] may be cancelled. On the schedule, it shows as "sold out," indicating a potential cancellation. The flight number is EZY8513. I am traveling for medical reasons and need to know promptly if the flight is cancelled to make alternative arrangements. I found the same flight listed online, departing at 17:30 instead of 17:05, causing me anxiety as a frequent Easyjet user. I understand the current situation is challenging, but I am eager for a response.

I need assistance regarding my easyJet booking reference K1PNK94 for a return trip to Edinburgh from Bristol on 4 August [redacted]. I made the booking as a visit to comfort a friend who recently lost her husband unexpectedly. This is my first time booking with easyJet, enticed by the excellent value it provided. I reserved a return trip for 2 adults on 9 July and obtained the confirmation via email. Now, I discovered an unexpected £75.96 charge for hold luggage that was neither requested nor necessary. Although their terms state no refunds after 24 hours, I kindly ask for an exception to refund this mistake to my credit card. Due to not receiving the payment confirmation promptly, I missed the error. Despite attempting to contact easyJet's call center thrice, I was unable to get through, enduring long hold times with pleasant music. Thank you for your anticipated help. -Caroline Lopez Stephens

Booking Reference: K1PNK94 I booked a return trip for two adults from Bristol to Edinburgh departing on August 4, [redacted], to visit a friend who recently lost her husband unexpectedly. This was my first time booking with easyJet due to their great value for money. Upon receiving my booking confirmation on July 9, I realized I was charged £75.96 for hold luggage that I did not request or need. I am aware of the 24-hour refund policy but hope that, given the circumstances, easyJet can make an exception and refund this charge to my credit card. If the payment details were provided at the time of booking, I would have noticed this error sooner. I have attempted to contact easyJet's call center three times, holding for up to one and a half hours each time without success. I kindly request assistance in resolving this issue and getting a refund for the unnecessary baggage charge. Sincerely, Caroline Lopez Stephens

Flight Reference K15ZHNN- J. Hope. (REQUEST FOR REFUND OR VOUCHER) Hello, I had flights reserved to Italy with EZY8067 and ERY8068. I have received emails informing me of changes to both the outbound and return flights, which do not suit me. I have tried contacting customer service four times but have not received any response despite holding for long periods. I simply wish to request a full refund or a voucher for future use due to the inconvenience caused resulting in the cancellation of my holiday. Please reach out to me promptly to help resolve this situation. Thank you, Jan Hope.

Last November, we made reservations for nine flights from Gatwick to Split in Croatia, totaling approximately £[redacted]. Due to the ongoing uncertainty surrounding travel during the Covid-19 pandemic, we have been closely monitoring the situation. Recently, we found that it seems likely we can proceed with our trip and decided to check the flight status with EasyJet. The flight appeared to be only half full, but the cost has now increased to around £[redacted]. We contacted EasyJet hoping for a reasonable solution, potentially in the form of vouchers or credit for the price difference, but unfortunately, after a two-hour wait on the phone, we were informed that our only option was to purchase new flights and then rebook the existing ones to a different destination within a short time frame, which is not feasible for us. This would result in a significant financial loss of £[redacted] without any alternatives offered, such as coupons or a refund. We were left puzzled by the lack of explanation or assistance provided by the customer service representative.

I had a flight cancelled in June and requested a refund. I received an email on 15/07/20 confirming the refund for my seat bookings appeared on my card after 5 days; however, I have yet to receive the refund for the flights and am unsure about the Visa it was supposed to be returned to. I've been trying to contact you by phone, but have been on hold for an hour without success. I simply want to locate my owed money. I understand the challenges due to covid-19, but the customer service experience is not ideal. A suggestion would be to implement a queueing system on the phone lines to provide transparency on wait times. Booking Reference: K16PCV6 Lead Name: A. Dix Flight Details: 09/06/20 Gatwick to Fuerteventura EZY8535 and return on 23/06/20 EZY8536

Hello GetHuman, I need assistance regarding my flight EZS1525 from Geneva to Tel Aviv on July 17, [redacted]. The booking reference is K1253ND. The flight is now marked as "Sold Out" on the EasyJet website, and I have not heard from EasyJet about this change yet. My plans have completely changed, and I am unable to travel this year or even make it to Geneva. I am struggling to find a way to request a voucher through the EasyJet website's Manage Flights section. Selecting a flight for [redacted] is also challenging at the moment. If I wait until 14 days before the flight, I might incur additional costs for changing my flight. I would appreciate your guidance on how I can either obtain a full refund (my preferred option) or receive a voucher for booking a new EasyJet flight in the future. Thank you, M.S.

I made a flight booking with easyJet in January [redacted] for myself and my husband to fly from Luton airport to Portugal on 05/07/[redacted] and return on 10/07/[redacted]. After receiving a cancellation email from the airline, I filled out a refund form and sent it in. Despite my continuous efforts to reach out through emails and calls, I have not received any responses. An email I received stated that the refund would be processed in 15 days, but that was in early June, and I am still left without any updates on the status. I am seeking clarification on the progress of my refund without having to fill out additional forms. Lead passenger initials J.B., booking email [redacted], booking reference k164XJ9, flight number EZY2365, Phone [redacted]7. Dissatisfied with the lack of communication.

I received an email a few weeks ago informing me that our outbound flight on 26 July was canceled. I have already requested a refund for this. However, I received another email yesterday mentioning it's almost time to fly, but the flight is canceled, and this is also reflected on your website. It seems like this email was sent in error. Additionally, I am wondering when I can request a refund for the return flight, which is not canceled yet. Since we can't reach Sardinia without the outbound flight and couldn't change due to pre-booked accommodation, a refund is necessary. My daughters are in the same situation and have also requested refunds for their canceled outbound flights. Their reference numbers are K1B6ZPF and K1B5CMK for Conroy and Heath. I'd appreciate prompt assistance regarding this matter. Thank you. Lesley Brown

I made a reservation for my wife and me through Expedia on EasyJet for a flight from Paris Orly to Rome on July 27. We received an email from EasyJet notifying us that our flight was canceled and we were placed on a different one. Due to the difficulties of calling from the USA and the extended waiting times (up to 2-3 hours), we are seeking options for a voucher or refund. Considering the current travel restrictions from the USA to Europe, a voucher for future travel would be preferable, with a validity date as far out as possible due to uncertain circumstances related to the pandemic. The EasyJet booking confirmation number is #K1BJ89N, under the names of T. Hodder and K. Hodder.