We are due to fly with you on Saturday**th july **** from Pisa to Manchester flight num...

GetHuman5054076's Refund Flight issue with Easyjet from July 2020

Help with my Easyjet issue
The issue in GetHuman5054076's own words
We are due to fly with you on Saturday**th july **** from Pisa to Manchester flight number EZY**** booking ref EXWW**P. However our outbound flight with Jet * due to depart Saturday *th July was cancelled by Jet * so therefore we are unable to take our flight with you on the **th as we are not in Italy. *I would like to ask if you would be able to consider a refund of our flights in view of this situation which was beyond our control. If you could reply as soon as possible.*Thank you

GetHuman5054076 did not yet indicate what Easyjet should do to make this right.

How GetHuman5054076 fixed the problem
I rang easyjet's main contact number it took me ** minutes to get through. They won't refund the flights only the tax we paid. However they are sending me an 'insurance letter' which I can use to claim back the money for the flights from my travel insurance, who have confirmed that I should be able to claim.
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Easyjet

Refund Flight issue
Reported by GetHuman5054076
Jul 11th, 2020 - 2 years ago
Fixed
GetHuman5054076 shared how to fix
Seen by 30 customers so far
Similar issue to 8665 others
0 customers following this
Items needed
Name on booking
6 Character booking reference
Email address used for booking

Timeline

GetHuman5054076 started working on this issue
Jul 11th, 2020 11:40am
GetHuman5054076 confirmed the issue is fixed. Hooray!
Jul 13th, 2020 3:52pm

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