I was travelling with Easyjet together with my husband and * children. We were told at...

GetHuman1826610's customer service issue with Easyjet from December 2018

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The issue in GetHuman1826610's own words
I was travelling with Easyjet together with my husband and * children. We were told at the gate that our * small hand luggages would be allowed on the plane. As we attempted to board the plane, a baggage handler stopped us and told us we would have to send the cases down. When we tried to tell him we had express permission to take them aboard the plane, he tried to assert himself and arrogantly brazenly denied us boarding. As crazy as it sounds we were sent back to the terminal and told to rebook on the next flight at our own cost! As an aside, only * of our checked baggage was removed from the hold - the other * pieces were sent off without us! I am sure that is in contravention of international law! We were on foreign ground, with no home and no car and the only available flight was over ** hours later! We were forced to pay the no-show fee although we had clearly showed up for the flight. And obviously back at the terminal there was noone to talk to. By that time all the Easyjet desks had closed and all the employees had left. When we called Easyjet to book new flights, and resisted paying the no-show fee, we were told that the record shows we had behaved violently! Oh really?? I am interested in more details! All * of us were violent and therefore removed from the flight? I would like a refund of my no--show fee, an apology from Easy jet and compensation for the transportation and accommodation costs, not to mention compensation for the trauma we underwent being treated as low criminals for wanting to take * cases between * people onto the plane (especially my children who were bawling on the tarmac as police arrived and shouted in a language they did not understand!)

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Customer service issue
Reported by GetHuman1826610
Dec 25th, 2018 - 3 years ago
Not resolved
Seen by 30 customers so far
Similar issue to 1812 others
0 customers following this


GetHuman1826610 started working on this issue
Dec 25th, 2018 10:39am

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