I've just returned from my daughter and * granddaughters home in Amsterdam and they tol...

GetHuman-mumofkin's customer service issue with Easyjet from June 2018

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I've just returned from my daughter and * granddaughters home in Amsterdam and they told me the following story: My granddaughter booked a return flight Schipol to Glasgow around * February **** returning Sunday * February. On their return trip at Glasgow Airport they were told their flight was booked for * March not * February. My granddaughter who booked the flight had to pay another * flights to Amsterdam to get them home for work and school. On making the original booking, my granddaughter said the month calendar kept flicking to the following month but eventually after *****vering she thought her booking was fine for their weekend trip. At the airport nobody suggested she should change the date of the ticket and pay the admin charge or cancel the tickets and apply for a refund if available. Due to a lack of information, my granddaughter paid for * new tickets. I find it difficult to accept that my granddaughter should be carrying such a large cost when your online calendar system was unreliable and also feel your staff may not have given my family correct choices. Can you explain what options would have been available. My granddaughters are Dutch and English not their first language so mistakes would not be as obvious to them as they would be to us. Many thanks for your attention.
I trust that Easyjet will make this right and come up with a resolution that is fair.
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Easyjet

Customer service issue
Reported by GetHuman-mumofkin
Jun 8th, 2018 - 10d ago
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Items needed
Name on booking
6 Character booking reference
Email address used for booking
Timeline
GetHuman-mumofkin started working on this issue
Jun 8th 11:34am
GetHuman-mumofkin confirmed the issue is fixed. Hooray!
Jun 8th 11:38am