We were flying from Ibiza to London Stansted. On the boarding we been asked to provide...

GetHuman-lionas's customer service issue with Easyjet from May 2018

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The issue in GetHuman-lionas's own words
We were flying from Ibiza to London Stansted. On the boarding we been asked to provide the additional document to proof the identity. We show our Lithuanian ID which is valid in all EU. We been told we won't get to the plane if we have not another document as driving license or similar. My wife haven't got her wallet si she didn't have any ban card. We were in shock. My wife still feeling really bad because of this. Can you explain what happens?
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Easyjet

Customer service issue
Reported by GetHuman-lionas
May 21st, 2018 - 6 mons ago
I have an issue with Easyjet too
Fixed
Seen by 8 customers so far
Similar issue to 92 others
0 customers following this
Items needed
Name on booking
6 Character booking reference
Email address used for booking
Timeline
GetHuman-lionas started working on this issue
May 21st 2:12pm
GetHuman-lionas indicated the issue is not fixed yet.
May 21st 4:41pm
GetHuman-lionas indicated the issue is not fixed yet.
May 22nd 3:52pm
GetHuman-lionas indicated the issue is not fixed yet.
May 24th 3:20pm
GetHuman-lionas indicated the issue is not fixed yet.
May 24th 3:21pm
GetHuman-lionas indicated the issue is not fixed yet.
May 24th 3:21pm
GetHuman-lionas indicated the issue is not fixed yet.
May 24th 3:22pm