my cousin flew out to visit me in cyprus on *th may. she was traveling from edinburgh a...

GetHuman-maryyard's customer service issue with Easyjet from May 2018

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The issue in GetHuman-maryyard's own words
my cousin flew out to visit me in cyprus on *th may. she was traveling from edinburgh airport and i had booked her assistance when she got there she was put in a wheelchair and taken to departure area where she was then told her name was not on the list and was shown where to go downstairs. as she was going down stairs she fell as she is **yrs of age and has limited use of her arms she was helped up and then taken on to plane but this should not have happened as she always gets assistance when traveling. this has ruined the beginning of her holiday as she has had to stay in bed as she has a sore back. it looks like it will be * or* days more before she can venture out. i wouls like to suggest you extend her holiday * week. she is due to fly **rd may but would be greatful if you could make it **th may at no extra cost. mary yardley.
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Easyjet

Customer service issue
Reported by GetHuman-maryyard
May 12th, 2018 - 10 mons ago
I have an issue with Easyjet too
Not resolved
Seen by 5 customers so far
Similar issue to 220 others
0 customers following this
Items needed
Name on booking
6 Character booking reference
Email address used for booking
Timeline
GetHuman-maryyard started working on this issue
May 12th, 2018 1:28pm
GetHuman-maryyard indicated the issue is not fixed yet.
May 15th, 2018 2:39pm
GetHuman-maryyard indicated the issue is not fixed yet.
May 15th, 2018 2:41pm