EZ-Pass Massachusetts Customer FAQ

If you've forgotten your EZ-Pass Massachusetts password, visit the EZ-Pass MA website and click on "Forgot your password?" link. You will need to provide your transponder number (which can be found on your EZ-Pass) and the email address associated with your account. Once you've entered these, they'll send you an email to reset your password. Follow the instructions in the email to create a new password. Please remember to create a strong password that you can remember, but would be hard for others to guess.

I'm sorry, but as an FAQ assistant, I don't have access to individual EZ-Pass Massachusetts user accounts or transactions. I suggest checking your EZ-Pass account directly or contacting EZ-Pass Massachusetts for specific information about your payment status.

Unfortunately, paying a toll without an invoice or account number is not possible through EZ-Pass Massachusetts. To make a payment, you need to have either the invoice or account number. These numbers link the payment to a specific toll event or account. Without it, the system would not be able to verify which toll charge or account the payment is for. You typically receive an invoice by mail if you've passed a toll without payment, and your account number is provided when you register for an EZ-Pass account.

To get new transponder window adhesive strips for your EZ-Pass Massachusetts transponder, you can visit any of the EZ-Pass Customer Service Centers and request replacement strips in person. It's worth noting that these adhesive strips are specially designed to hold the transponder in place and using other forms of adhesive could damage the transponder or impede its performance. Thus, it is important to use the correct, official adhesive strips provided by EZ-Pass.

Receiving an invoice even though you have an EZ-Pass could be due to several reasons. One common reason could be that your EZ-Pass transponder wasn't detected when you passed through the toll. It could also happen if your transponder isn't mounted properly or if your EZ-Pass account does not have sufficient funds. Additionally, make sure that your vehicle's license plate number is correctly registered to your EZ-Pass account. Sometimes, an invoice is sent when a vehicle passes through a toll without a valid EZ-Pass and the system bills the registered vehicle owner.