want to add money to account but do not have account info. I do have one license plate...

GetHuman759520's customer service issue with EZ-Pass Massachusetts from June 2018

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Help with my EZ-Pass Massachusetts issue
Before contacting them, items GetHuman759520 may need:
Transponder Number, Email, Home Address, Name of Account Holder, Phone Number, Account Number, and PIN on Account
GetHuman759520's next move: have a EZ-Pass Massachusetts rep call.
Always use the GetHuman Phone tocall EZ-Pass Massachusetts. We wait on hold and get a rep on the line for you faster and for free!
The issue and preferred resolution, in GetHuman759520's own words:
want to add money to account but do not have account info. I do have one license plate number ***YN* which is on the account. My name is David Theroux at ** Lincoln Avenue, South Hadley, MA
I trust that EZ-Pass Massachusetts will make this right and come up with a resolution that is fair.
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EZ-Pass Massachusetts

Customer service issue
Reported by GetHuman759520
Jun 7th, 2018 - 2 mons ago
I have an issue with EZ-Pass Massachusetts too
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Seen by 4 customers so far
Similar issue to 46 others
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Timeline
GetHuman759520 started working on this issue
Jun 7th 2:01pm