booked our flight from Manila to Paris, we booked one way for myself, my wife and my...

GetHuman3482874's customer service issue with EVA Air from August 2019

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The issue in GetHuman3482874's own words
booked our flight from Manila to Paris, we booked one way for myself, my wife and my ** month old daughter.*The one way tickets cost over $****, usually its around $*** per person return.*on the first flight from Manila to Taipei we where given the seats facing the wall, we where asked if we wanted the baby cot fitted to the wall for the trip. we declined as the flight was very short (* hours), the stewardess was very helpful and asked if we wished for anything else, we where given colouring books and pencils. We where asked if the baby wanted food, water etc. perfect service. *Sadly the flight from Taipei to Paris was not good at all, when we boarded we found our seats, the stewardess was surprised we where put there and even commented that they where not suitable. The seats in front here given to another family with an infant.*I checked these specific seats on the plane but only one location was allocated to families travelling with infants.*The flight duration was ** hours, during that time we were not offered a lap belt, food, water or any help with our daughter.*We could not eat as we had our baby on our lap, we where purposely ignored, the staff refused to offer any help whilst we tried to eat, i had to put my tray in the isle on the floor as the staff refused to collect it? i asked twice for water but it never arrived.**This was the most stressful journey i have ever taken in my life. Rude staff, Lack of help, expensive, difficult to contact and dishonest with the mileage allowance. Still not added the points from last year, excuses made constantly, the mobile app is not very good, when you book the flights they are always more expensive, i used a laptop and my mobile app at the same time and the online prices where a lot cheaper, so much for loyalty. Never again !

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EVA Air

Customer service issue
Reported by GetHuman3482874
Aug 26th, 2019 - a year ago
Not resolved
Seen by 9 customers so far
Similar issue to 1474 others
0 customers following this
Items needed
Flight Number
Confirmation Number
Ticket Number
Email on Order
Phone Number on Order
Name of Passengers
Home Address
Date of Birth

Timeline

GetHuman3482874 started working on this issue
Aug 26th, 2019 9:47am
GetHuman3482874 indicated the issue is not fixed yet.
Aug 26th, 2019 1:56pm