Hello, my name is Lusine Petrosyan. I live in Armenia. *On September *, **** I sent a...

GetHuman-luspsy's customer service issue with EMS.com from October 2020

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The issue in GetHuman-luspsy's own words
Hello, my name is Lusine Petrosyan. I live in Armenia. *On September *, **** I sent a package from Armenia to the USA by EMS express mail (Haypost) with the tracking number: EE*********AM.*As I was informed in the Haypost that the parcel should have arrived in *-* business days, I decided to ship the wedding favors (the date of wedding was **.**.**) and paid expensive shipping cost, nearly $**. As a result the parcel was delivered very late, on **.**.****, in fact after wedding. I decided to write a claim to Haypost and asked to solve the problem , to check what's the problem that the buyer didn't received the item on time. After ** days the CEO of "Haypost" Mr. H. Karapetyan answered me that the delay was connected with Covid-** and they weren't going to refund me and mentioned the EMS agreement, article *. Sorry but I could't find any point connected with the delay on that document. *Please, check again with the tracking number and try to solve my problem, refumd my money back ($*** - the cost of favors and $** for shipping), as now I have to pay to the buyer as a compensation, because she received the favors after her wedding.

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Customer service issue
Reported by GetHuman-luspsy
Oct 2nd, 2020 - 2 years ago
Not resolved
Seen by 42 customers so far
Similar issue to 330 others
0 customers following this


GetHuman-luspsy started working on this issue
Oct 2nd, 2020 7:27pm

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