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Before contacting them, items GetHuman1621482 may need:
Name on the ticket, Booking reference, Billing address, Email address on the account, and Frequent Flyer number (if applicable)
The issue in GetHuman1621482's own words
I have not been refunded as promised. Originally I had booking * J*UTX* (Boston-Tel Aviv-Boston). On Nov ** El Al cancelled my flight Tel Aviv-Boston so on Nov ** I spoke with a representative at ***-*-******* and opted for a full refund (including for my upgraded seats) and got a new booking * WWVZWC. I have been charged all the new expenses, but I have not received the reimbursement for the original booking which I was promised. Thank you for fixing this. And by the way the ***-*-******* number is not answering on the menu choices for changing a reservation when I attempted to call twice today.
please reimburse me as promised for my original booking
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