I have not been refunded as promised after changing my ticket due to El Al cancelling my original flight

GetHuman1621482's customer service issue with EL Al Airlines from November 2018

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The issue in GetHuman1621482's own words
I have not been refunded as promised. Originally I had booking * J*UTX* (Boston-Tel Aviv-Boston). On Nov ** El Al cancelled my flight Tel Aviv-Boston so on Nov ** I spoke with a representative at ***-*-******* and opted for a full refund (including for my upgraded seats) and got a new booking * WWVZWC. I have been charged all the new expenses, but I have not received the reimbursement for the original booking which I was promised. Thank you for fixing this. And by the way the ***-*-******* number is not answering on the menu choices for changing a reservation when I attempted to call twice today.
please reimburse me as promised for my original booking
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EL Al Airlines

Customer service issue
Reported by GetHuman1621482
Nov 25th, 2018 - 10 mons ago
I have an issue with EL Al Airlines too
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Seen by 5 customers so far
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