EL Al Airlines Customer Service Issues

I have received an email informing me of possible flight disruptions due to a strike at Iberia Airport Services. To avoid any issues, I need to cancel my current flight and book a new one through a different destination. I request a refund for the affected trip so I can make new travel arrangements promptly. Thank you. Booking Number: [redacted] Dear Customer, We are notifying you of a potential strike by Iberia Airport Services crew that might impact flight schedules at Barcelona airport. It is recommended to verify your flight status before heading to the airport. If your connecting flights are affected, our Kiwi.com Guarantee Team can assist in finding suitable alternatives. Please note that for any cancelled or delayed flights to/from BCN airport, the airline is responsible for providing an appropriate solution. We apologize for any inconvenience this may cause. Original Itinerary: From TLV Tel Aviv, Israel to BCN Barcelona, Spain, and then to LAX Los Angeles, United States on Tuesday, Sep 24, [redacted]. Flight Details: - Departure: TLV at 09:00 - Airline: El Al Israel Airlines - Arrival: BCN at 12:35 - Departure: BCN at 18:00 - Arrival: LAX at 21:15 - Airline: Norwegian

Dear EL AL team, I am Trevor Barry from South Africa and I have been recognized as a "star" supporter of EL AL. I believe that there may be some obstacles preventing me from connecting with Israeli entities. I have valuable gifts to offer that could benefit both Israel and countries like South Africa, UK, USA, Ireland, and France in the aviation industry, which is worth billions annually. I am eager to involve SA's Brian Joffe from Bidvest/Bidcorp and others in collaboration with Israeli businesses, as well as Ryan Air, BA, and United, to explore mutual opportunities. I understand the competitiveness of the airline industry, but being the first to engage in this venture would lead to exclusive profits, giving you an edge over global competitors. I haven't heard much from Israel or Ambassador Lior Keinen, possibly due to the bold nature of my proposals, which could be viewed as too good to be true. I believe involving individuals like my ex-brother-in-law Shane Ebley from Bidvest's Bidtrac division could be beneficial. I hope we can arrange a meeting to discuss further exciting opportunities that I have in mind. You can contact me at [redacted] Kind regards, Trevor Barry from Durban

Hello, I am part of a family of four traveling. Our current flight is scheduled to depart from Siem Reap back to Israel with a layover in Bangkok on October 30th. We are currently in Phnom Penh and looking to reschedule our flight to return home earlier, willing to pay the modification fee. Unfortunately, I am having difficulty entering my local Cambodian contact number in the online interface, making it impossible to reach out for assistance from either the airline or customer service platforms like GetHuman or El Al. Thank you, Yoav

Booking reference NGVY6G, Receipt document [redacted], Passenger name: Richard Frank Healing. We recently disputed a charge on our MasterCard that we did not recognize. CITI Bank is investigating the issue, and as a result, our MasterCard has been canceled and new credit cards have been issued. I am willing to provide my VISA card details for the trip. We do not wish to make any changes to our flights; this was a misunderstanding on our part, and we hope to rectify it promptly. Please provide guidance on how to proceed.

Hello, I am Miriam Mozias, and I am planning to travel with your airline from Israel to Portugal. Before booking my reservation, I want to confirm if I can bring my service dog with me. My service dog is trained as a Psychiatric service animal to alert the staff in case of any medical issues during the flight. I would like to clarify that a psychiatric service dog is different from an emotional support animal and falls under the category of an assistance service animal. Furthermore, I have a doctor's note recommending that my dog accompanies me on the flight. All her vaccinations are up to date, and she is in the process of obtaining her pet passport, which should be ready in a few days. I have included her medical records for your reference. Despite having flown numerous times before, my dog remains calm during flights and weighs 11kg. I kindly request confirmation regarding the acceptance of these documents for my dog to travel with me.

We are scheduled to fly on EL AL from Athens to Tel-Aviv on June 10, [redacted], departing at 10:30 am. However, before that, we will be coming from Santorini on an early morning flight, arriving in Athens at 7:55 am, with 2 1/2 hours until our Tel Aviv flight. We plan to bring only carry-on luggage to Santorini for a quick trip to see the caldera and Akritiri. After Santorini and Athens, we head to Israel. Our hotel is The Maxim Design Hotel on 86 Hayarkon St. Due to the short layover in Athens, we want to leave our one checked bag at the airport since our flights are not connected. We believe it would be faster to pick up the bag from the airport facilities between our flights. We aim to visit the EL AL office at the Athens airport on June 7 to have our bag inspected and cleared for the security checkpoint on June 10 before our flight to Tel Aviv. This way, we hope to manage our limited time efficiently. Your understanding and assistance are appreciated. - Mrs. Jeffrey Davis

I am very disappointed. I purchased a full-price economy ticket from Miami to Tel Aviv and back, using points to upgrade to a business ticket. Unfortunately, upon my return to Miami from Tel Aviv, the flight was overbooked, and I had to travel in economy despite having a confirmed business ticket due to a medical condition. I am seeking a refund in cash as I will not be traveling soon. I have yet to receive the expected email from the airline and would appreciate a prompt response. My daughter and her family also incurred costs, and our return date was changed, resulting in additional expenses for accommodations. My booking code is TKYTVP. Thank you, Miryam Vainstein

Regarding reservation number RAM6JS, I would like to refrain from confirming the modifications to my flight at the moment. My Matmid number is [redacted]78. - B. Orchard Today, I received an email notifying me of changes to our flight, extending our trip by two days. When I clicked the confirmation link in the email, it promptly confirmed the change, which was not my original intent. I simply wanted more details regarding the alteration. I am not prepared to confirm the change currently, as it will involve making additional arrangements for accommodations, meals, transport, and taking time off work. I may confirm it later if necessary. Please provide guidance on this matter. Thank you, Ben Orchard

Upon arriving in Tel Aviv, Israel on February 17, [redacted] from a flight originating from Los Angeles, CA, USA, my luggage failed to make it onto the plane. This left me with only the clothes I was wearing for a two-week vacation, causing significant stress and anxiety. Despite several attempts, I was not informed of the status of my luggage, whether it was lost or stolen. On February 20th, ElAl informed Yosher Tours, the travel company I was with, that my luggage was in Israel and would be sent to our hotel, Ramot Resort in Galilee, the following day, as they deemed the Dead Sea resort too far for delivery. I am requesting compensation for this experience as it significantly impacted what was meant to be a memorable trip. My husband and I chose ElAl as we believed they were an exceptional airline, however, our upgraded premium B tickets did not prevent these issues. The reference number for this matter is TLVLY11675/17 Feb 20/1259GMT. Numerous calls to ElAl in the initial days of the incident proved unhelpful, offering no resolution or clarity on the situation.

I had a booking for flight [redacted] from Tel Aviv to Budapest on March 9th, returning on March 13th from Prague under the name Toni Taubenfeld Rosenberg. Unfortunately, I couldn't make it to Tel Aviv on March 4th due to various coronavirus-related reasons. I've been trying to contact El Al for two days to no avail. I made the reservation through CheapOair.com, who mentioned they can't assist me until El Al provides instructions. I canceled the flight and would like the refund of $[redacted].76 credited back to my account. Kindly process the refund to the card on file ending in PA3BUZ. Your prompt attention to this matter would be greatly appreciated. Thank you.

I have a flight booked with EL AL from Tel Aviv to Manchester on March 25th for my family. My reservation code is KHCJQE, and the airline reservation code is LCEJE7. Due to the recent Israeli rules regarding quarantine for travelers coming from abroad, I am concerned about the implications for my flight. I am seeking confirmation on whether the flight will proceed and how I can potentially change to an earlier flight if needed. Quick clarification is essential as we cannot stay in Israel. I have tried contacting El Al's customer service without success. Any assistance would be greatly appreciated.

I had a round trip booked from JFK to TLV (PNR: WNGUWK). Two days before the trip, Israel announced new rules that made me ineligible to fly. I contacted the travel agent who advised me to cancel. He assured me that I would obtain a refund from ElAl. The original flight cost $[redacted].53. However, I only received $[redacted].53 in two transactions: $[redacted].41 from ElAl and $12.12 from the agent. I was also charged a $[redacted].99 cancellation fee. Since I was willing to fly, but the government restrictions prevented it, I believe I am owed an additional $[redacted].99. I kindly request this refund to be processed. Thank you.

Dear Customer Service, My upcoming trip from LHR to TVA on April 5, [redacted], with the return on April 13 on flight LY [redacted], has been affected due to Israel's entry restrictions. As a result, I won't be able to take these flights. Your call center staff has assured me that a full refund will be issued for the tickets totaling £[redacted].92. I kindly request an email confirmation of this refund for my records. Thank you for your assistance, Colin Linder - Ticket: [redacted] Kevin Downes - Ticket: [redacted] Booking Code: WV34VY Email: [redacted]

My wife and I made flight reservations from Berlin to Tel Aviv for March 22nd (returning on March 31st) with booking code PL6YYE. Unfortunately, due to the Corona crisis and Israel's border closure, we were unable to travel as planned. On March 10th, we received a call from your German office in Frankfurt agreeing to cancel our flights and issue a refund. Despite following up twice with your German office, we have yet to receive any refund. We have flown with EL Al four times since [redacted] for both business and personal travel and have always been satisfied. We hope to continue this positive relationship in the future. We kindly request prompt action to process our refund. Thank you for your assistance. Rolf Seltmann, Petra Klinger-Seltmann Fontanering 1, D-[redacted] Radebeul, Germany

Hello, for the Summer and Fall of [redacted], I attempted to find answers to my questions on the El Al website but was unsuccessful. I kindly ask for your assistance with the following inquiries: 1. I have an ADA-transit card due to spinal arthritis and severe varicose veins. I use a small folding camp-chair with drink holders for support instead of a walker due to leg discomfort. Can I bring this folding camp-chair as an assistive device on my El Al flight? 2. In Economy Class, does El Al permit one or two free checked bags weighing 23kg each? 3. What are the fees and weight limits for each additional checked bag weighing 23kg over the one or two free bags? 4. Does it matter if the hand luggage dimensions of 38cm-30cm are length or width? Is the same measurement consideration applied to personal handbags? Thanks in advance for your help!

John Nikolic, a frequent traveler on El Al flights, has chronicled his global adventures in his upcoming book, "Looking Back." The book features insights on Israel, Jerusalem, and various Jewish aspects he encountered during his travels. It also delves into his experiences in 63 countries, including stints in San Francisco, Hong Kong, Tokyo, and more. The book, available in both softcover and e-book formats, is set to be released on August 21, [redacted], with pre-orders currently open. Pricing details are $27.99 for the softcover version and $12.99 for the e-book. To pre-order, you can visit Amazon and search for "John Nikolic Looking Back," or access the book through Trilogy's website. Don't miss out on the 30-second commercial promoting the book, and feel free to reach out to the author with feedback or requests for autographed copies.

I have been attempting to secure a refund for a flight to Tel Aviv on March 19, [redacted], under the name of Abbas Darabi. The flight was booked by Orbitz, and the ticket was issued by El Al. Despite providing El Al with all necessary information, including banking details for the refund, the transaction has yet to be completed. The case number is CLBS 2[redacted]10 CRM:[redacted][redacted]. I have refrained from pursuing legal action, hoping for a resolution, but the delay has been excessive. Your prompt assistance in resolving this matter is greatly appreciated. Thank you for your attention to this matter. A. Darabi

Case ID CLBS 2[redacted]22 Regarding my recent booking with El Al for a business class flight from Paris to Tel Aviv on November 4, [redacted], I need assistance with obtaining a refund for the one-way tickets for my wife and me. We were scheduled to fly on flight LY [redacted] and are named Lance P. Cohen and Janet T. Cohen. Our plans were disrupted due to the cancellation of our cruise with Oceania Cruises from Haifa. American Airlines and the hotels have already issued refunds successfully, and we kindly ask for El Al to process our refund of 1,[redacted] euros each. I previously sent a copy of the cruise cancellation notice, and I am willing to provide it again if necessary. We appreciate your attention to this matter. Thank you, Lance Cohen

El Al contacted me on October 15, [redacted], assuring me an email would follow regarding my refund request for flight LY 1 on March 12, [redacted]. The flight was canceled due to Covid-19 border closures in Israel. The tickets were bought on October 1, [redacted], under booking code OGGZZL, costing $[redacted].92 for two tickets. I do not desire credit and won't fly with El Al again. I seek a full refund following El Al's refund policy. It's been more than 25 days since the promised email, and I ask for an expedited review and reimbursement. My name is Charles Barry Ammons. Thank you.

Good Afternoon, LCDR Tyler Shaver's El Al Israel flight was canceled by your airline as per the attached email. Our Commercial Travel Office (CTO), CWT SATO Travel, requested a refund from your airline on 4 August [redacted] for $1,[redacted].26. The requested refund was supposed to be processed back to the Traveler's Government Credit Card ending in [redacted] within 4-6 weeks after the request was submitted to your airline. We would like to speak to a live person regarding the refund and not use any applications to get in touch. Regards, Karin Karin Malone JPO Travel Team Air Force Travel Lead/Reviewer CG4 6th Floor [redacted] Direct email: [redacted] We are seeking information on the status of the $1,[redacted].26 refund to LCDR Shaver's Government Credit Card and the expected date of the refund.