Hi, my name is Miss Hannah Heimann. I flew with ElAl on the **st July. My baggage arriv...

GetHuman-chanx's customer service issue with EL Al Airlines from August 2018

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The issue in GetHuman-chanx's own words
Hi, my name is Miss Hannah Heimann. I flew with ElAl on the **st July. My baggage arrived late and bag badly damaged. There's a big hole at the bottom, the handle no longer goes up and down since the side has been bashed in. There's a big dent on the edge and the bottom has become all scruffy. The bag can no longer be used. I bought the bag in the past year and it is an expensive brand worth over £***. I've tried to fill out the online complaint form so many times and after the whole long process it just redirects me and says there was an error submitting my form. And then I have to start the tedious process all over again. I'm currently on holiday and I'm frankly fed up of trying again and again. I also tried calling the customer service but was made to listen to the ElAl jingle over and over with no success. Additionally, I also emailed in some receipts for items bought while my baggage was still lost and that email has also gone unanswered. Please contact me asap. Looking forward to hearing from you, Hannah.
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EL Al Airlines

Customer service issue
Reported by GetHuman-chanx
Aug 12th, 2018 - a yr ago
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GetHuman-chanx started working on this issue
Aug 12th, 2018 6:43pm
GetHuman-chanx indicated the issue is not fixed yet.
Aug 12th, 2018 7:51pm