I have purchased a mobile phone for my ** year old mother so that she has security of m...

GetHuman-elcurrie's customer service issue with EE from October 2018

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The issue in GetHuman-elcurrie's own words
I have purchased a mobile phone for my ** year old mother so that she has security of mind that if she needs to contact me she can press the button at the back and get me quickly. Fortunately she hasn’t needed to use it but to my dismay she has received a text message from EE advising her that as she has not used the phone in the last six months you will take the cash that is left and in the next three months disconnect the number. I am sure when we bought her the phone as a Christmas present and explained to the assistant who served us what we wanted it for he never mentioned anything about the balance being taken away or the number being disconnected. The phone number in question is ***********

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EE

Customer service issue
Reported by GetHuman-elcurrie
Oct 14th, 2018 - 4 years ago
Not resolved
Seen by 11 customers so far
Similar issue to 271 others
0 customers following this

Timeline

GetHuman-elcurrie started working on this issue
Oct 14th, 2018 4:44pm