i bought a reward from e-rewards of *** GolfNow rewards points for $**.** and they never showed up on my GolfNow account

GetHuman-twalbert's customer service issue with E-Rewards from September 2018

Help with my E-Rewards issue
The issue in GetHuman-twalbert's own words
buy a reward for $**.** from e-rewards redemption center or *** GolfNow rewards points ... i bought *** GolfNow Rewards points on September *th for $**.**. The $**.** was deducted on September *th from my account. It is now the **nd and i have not got the *** GolfNow added to my GolfNow account. i was sent an e-mail saying congratulations i have been rewarded and i would get my *** GolfNow points in *-* weeks. please help
i purchased the same type of reward in August and got the points in ** hours
credit my GolfNow account the *** points i purchased
active customer never had a problem in the past
e-mail and got automated reply. i answered that and never got a response
I have an issue with E-Rewards too
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E-Rewards

GolfNow *** rewards points
Customer service issue
Reported by GetHuman-twalbert
Sep 22nd, 2018 - 2 mons ago
I have an issue with E-Rewards too
Fixed
Seen by 17 customers so far
Similar issue to 131 others
0 customers following this
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Timeline
GetHuman-twalbert started working on this issue
Sep 22nd 5:06pm
GetHuman-twalbert indicated the issue is not fixed yet.
Sep 22nd 6:06pm
GetHuman-twalbert shared this issue with others over email
Sep 22nd 7:00pm