Erewards is preventing me from redeeming my rewards by rejecting the "confirmation phon...

GetHuman1160677's customer service issue with E-Rewards from September 2018

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The issue in GetHuman1160677's own words
Erewards is preventing me from redeeming my rewards by rejecting the "confirmation phone numbers" which I enter at the last step of the redemption procedure.***What follows are my attempts to get get action from Erewards and their automatic replies which are useless.**The rewards redemption process requires a telephone confirmation. They ask for a number to send a text or voice to with a code that confirms it is "the right person" seeking the redemption. I have used the two working landlines available to me here, and both have repeatedly obtained the response: "you must use a valid number".**Below you will see that I have tried to get action from them for almost two weeks.**They have done nothing to correct this.**Can you help me with this? I assume there are others (those without smartphones maybe?) who are also being blocked like this. Is it deliberate?**your sincerely,**R C Keirstead **** *** **********@***.com ****Following is my exchange set with them:**Incident: ******-*******Inbox*x**Member Support*Wed, Sep **, *:** PM (* days ago)*Subject: Reward Redemption Response: Hi Russ, Thanks for your message. Please note that this is an automatic response with information relating to rewards. Plea**Russ Keirstead*Thu, Sep **, *:** PM (* days ago)*this does NOT solve my problem. For two months your system has not accepted my VALID LAND LINE number *** *** ****. I cannot complete the confirmation process.**Russ Keirstead*Fri, Sep **, *:** PM (* days ago)*This is SECOND reply. I have tried several *** numbers, working land lines. Your website refuses to work with them* always returning a request for a valid numbe**Russ Keirstead ******@***.com**Sun, Sep **, **:** PM (* days ago)***to Member**Incident: ******-****** **THIS IS THIRD ATTEMPT TO GET RESOLUTION.**PLEASE SEE BELOW THE HISTORY. **NOTE THAT YOU CAN NOT RESOLVE THIS WITHOUT DOING SOMETHING. JUST FOLLOWING YOUR AUTOMATIC PROCEDURES DOES NOT SOLVE THE PROBLEM YOU HAVE WITH YOUR CONFIRMATION PROCESS , WHICH IS REJECTING "VALID LANDLINES". ***Incident: ******-*******Inbox*x**Member Support*Mon, Sep **, *:** PM (** hours ago)***to me**Image**Subject:**Reward Redemption**Response:**Hi Russ,**Thanks for your message. Please note that this is an automatic response with information relating to rewards. Please read through this e-mail, so that we can help you further if necessary.**We’re sorry to hear you’ve been experiencing issues redeeming rewards. **How to get a reward*Please note, e-Rewards Points*Currency earned from surveys are NOT automatically transferred to partner accounts or converted into gift cards. In order to enjoy your chosen reward, you must first manually redeem your Reward from the Reward Center. Here’s a reminder of how it works:***. Head to the Reward Center from your e-Rewards account.**. Select the Brand and Reward Level you wish to redeem.**. Verify your redemption via your phone.**Not received your reward?*After you have redeemed your earnings will be transferred into your selected partner account within * weeks, or converted into a gift card ready to use soon as it’s received. Electronic gift cards can take up to ** hours to arrive, while physical gift cards will be dispatched within * weeks.**If you have claimed points*miles and after * weeks they are still not showing on your partner account, please respond to this message confirming when you redeemed, your correct partner number as well as the first and last name on your partner account.**If this is regarding a missing gift card, please respond to this e-mail confirming the name of the reward and the date that you claimed it. **Trouble with account phone validation? *For data security purposes, we ask you to confirm your redemptions with a valid phone number. Once you’ve selected your reward, we’ll prompt you to confirm your mobile number and send you a unique verification code. Simply enter this code on the next screen to verify your account and enjoy your reward. Don’t worry if you don’t have a mobile phone, you can also confirm your account using your landline. You will need to enter the verification number provided in the call*sms within minutes of receiving it, so make sure that you have the phone nearby when redeeming your reward. **Please note: For security purposes the phone number used cannot be a VOIP*digital number, as they are not location based and hence will not work for verification purposes.**Did we solve your problem?*If the above didn’t answer your query, please get in touch by replying to this email providing the information requested in this e-mail or clarify further the issue experienced. If you don’t respond to this e-mail we will not look further into the problem at this point. If you do reply we’ll endeavour to get back to you with a personal response as soon as possible.**Kind regards,*The e-Rewards Team

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E-Rewards

Customer service issue
Reported by GetHuman1160677
Sep 18th, 2018 - 3 years ago
Not resolved
Seen by 14 customers so far
Similar issue to 127 others
0 customers following this

Timeline

GetHuman1160677 started working on this issue
Sep 18th, 2018 3:40pm