where are my points and why do I not have them

GetHuman-sievert's customer service issue with E-Rewards from August 2018

Help with my E-Rewards issue
The issue in GetHuman-sievert's own words
The problem: where are my points and why do I not have them
GetHuman-sievert did not yet indicate what E-Rewards should do to make this right.
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How GetHuman-sievert fixed the problem
We are waiting for GetHuman-sievert to fix the problem and share the solution with the rest of us customers.
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E-Rewards

Customer service issue
Reported by GetHuman-sievert
Aug 21st, 2018 - a mon ago
I have an issue with E-Rewards too
Fixed
Seen by 6 customers so far
Similar issue to 112 others
0 customers following this
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Timeline
GetHuman-sievert started working on this issue
Aug 21st 9:17pm
GetHuman-sievert indicated the issue is not fixed yet.
Aug 21st 9:17pm