How do I take off the beater bar? It does not have suction.

GetHuman-pollygar's tech support issue with Dyson from April 2018

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The issue in GetHuman-pollygar's own words
The problem: How do I take off the beater bar? It does not have suction.
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Dyson

tech support issue
Reported by GetHuman-pollygar
Apr 26th, 2018 - 7 mons ago
I have an issue with Dyson too
Not resolved
Seen by 6 customers so far
Similar issue to 303 others
1 customer following this
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Timeline
GetHuman-pollygar started working on this issue
Apr 26th 7:39pm