The question we are asked most often is about how to talk to Duolingo customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
To request a refund from Duolingo, you can check the most up-to-date contact information provided on this page. Reach out to the support team to initiate your refund request, and they'll guide you through the process.
Asked Oct 19, 2024 2:01 PM
Vorrei essere rimborsato poiché non ho deciso di fare l’abbonamento
Per richiedere un rimborso, ti consigliamo di controllare la nostra pagina delle informazioni sui rimborsi. Troverai linee guida specifiche su come procedere. Se hai ulteriori domande, c’è un link con le informazioni più aggiornate su come contattarci proprio qui sulla pagina che stai visualizzando.
Asked Oct 19, 2024 8:21 AM
J'ai un problème avec un le prélèvement de Duolingo. Je souhaiterais pas prendre un abonnement annuel.
Il y a un lien vers les informations de contact les plus à jour sur cette page que vous consultez, où vous pouvez obtenir de l'aide pour votre problème de prélèvement et vos abonnements.
Asked Oct 12, 2024 8:51 AM
My programme is stuck on “daily refresh”: how do I move on to the next lesson
If your program is stuck on “daily refresh,” try closing and reopening the app or refreshing the webpage. Make sure you have a stable internet connection. Sometimes, restarting your device can also help. If the issue persists, check if there are any updates available for the app that need to be installed.
Asked Oct 10, 2024 2:02 AM
my student is getting stuck on a lesson and cannot move forward to complete the assignment
If a student is getting stuck on a lesson, it could help to review the material covered in previous exercises. Encouragement to take breaks and return with a fresh perspective can be beneficial. Additionally, restarting the lesson or practicing related skills may provide clarity. Remind them that it's normal to encounter challenges during the learning process.
We look to the Duolingo issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.