I have a student that completed Duolingo lessons on her phone for dates ***** to...

GetHuman1782285's customer service issue with Duolingo from December 2018

9 views | 484 similar | 0 following
Help with my Duolingo issue
First: share to improve GetHuman1782285's odds
Strength in numbers! Companies respond better when others are watching.
Did we steer you to the right help?
Waiting to see if GetHuman1782285 got the right customer help using our suggestion.
Before contacting them, items GetHuman1782285 may need:
Name, Email, Phone number or other identifying information
The issue in GetHuman1782285's own words
I have a student that completed Duolingo lessons on her phone for dates ***** to ***** and none of her progress is showing up. She originally signed up on her school chromebook and completed numerous lessons on it. She started completing them on her phone and now, none of her progress for the past three weeks has shown up. I had her exit the class this morning on Chromebook and rejoin and it didn't affect the scores showing. For most students this works. I need to know that she complete all four lessons for the first level on each of these for her grade. I have been on medical leave for the past three weeks and have been assigning a daily topic. She and her mother are adamant that she has completed them at all levels, but I really need to see that and all she can show me is a crown for level *. They can test out at level * and still get a crown after only completing one or two lessons. what can we do. Grades are due at * am tomorrow *****. My name is Tanya Coffey and I am a high school Spanish teacher at Wolfe County High School. The parent is very irate with me and will be contacting my principal in the morning if we don't get this resolved. I have recommended giving her an incomplete until we get this resolved but that will not pacify her either. Please help as soon as possible. Thank you. Tanya Coffey

GetHuman1782285 did not yet indicate what Duolingo should do to make this right.

How GetHuman1782285 fixed the problem

We are waiting for GetHuman1782285 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Duolingo's attention and get better help faster. Tap below to get started.
Having Duolingo issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman1782285 fixes it.
This email address isn't valid

Duolingo

Customer service issue
Reported by GetHuman1782285
Dec 18th, 2018 - 2 years ago
Not resolved
Seen by 9 customers so far
Similar issue to 484 others
0 customers following this

Timeline

GetHuman1782285 started working on this issue
Dec 18th, 2018 3:09am

The Free, Easy Way to Move Services

Call our Free Concierge and we will compare service and plans in your new home area and schedule all setup for the same day- free of charge! Get a better deal on all your services in 1 call, and let us make scheduling easy for you.

Call Now: 888-959-6783Our concierge is unaffiliated and therefore able to compare deals (and schedule) across many companies