No my problem is not fixed! Payment was charged to my credit card but I don’t have Duolingo plus

GetHuman1173487's customer service issue with Duolingo from September 2018

Help with my Duolingo issue
The issue in GetHuman1173487's own words
Upgrade to plus ... My husband has Duolingo plus. His own acct but uses my Apple acct to pay. I want to upgrade to plus but it won’t let me pay and upgrade cause it associates my same payment method with his acct. how do I upgrade?
I’m paying for plus but don’t have it to use
To get my version upgraded to plus because I am paying for it!
My husband has been using plus for years and I have been using the free version
I have an issue with Duolingo too
How GetHuman1173487 fixed the problem
We are waiting for GetHuman1173487 to fix the problem and share the solution with the rest of us customers.
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Customer service issue
Reported by GetHuman1173487
Sep 20th, 2018 - 6 mons ago
I have an issue with Duolingo too
Seen by 5 customers so far
Similar issue to 268 others
0 customers following this
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GetHuman1173487 started working on this issue
Sep 20th, 2018 10:43pm
GetHuman1173487 indicated the issue is not fixed yet.
Sep 22nd, 2018 9:54pm
GetHuman1173487 indicated the issue is not fixed yet.
Sep 22nd, 2018 10:00pm