I have been paying you $** per month or more for the past * or more years -- because ba...

GetHuman-tanyafe's Account Stopped Working issue with Dropbox from December 2019

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The issue in GetHuman-tanyafe's own words
I have been paying you $** per month or more for the past * or more years -- because back in **** apple said its terriific ** cents a month CLOUD backup service only worked for iphone PHOTOS jpg not videos -- i have been taking travel videos **** - **** for over ** countries worldwide, now ready to edit and guess what? They are NOT THERE. I never received any notice from Dropbox about anything wrong with the CAMERA UPLOADS automatic service I paid for, for IPHONE VIDEOS taken. Where are they? Why are only the still photos there? And how can I download ALL of the files on dropbox to my macbook pro and then hard drive to backup. Please contact me ASAP I am leaving for Portugal in * weeks and I am going to give a BIG SHOUTOUT to the onlien community about what dropbox did -- your sales team SOLD me on VIDEO IPHONE backups and camera uploads specificaly that is the only reason I was wasting about $*** USD on your service -- and now to find out that these IRREPLACEABLE travel videos and footage ARE GOINE???!!! I am horrified. Also I get a ZIP ERROR message when trying to download the almost **** files most of which are jpgs, a few not so important mov files but the ones I really needed for editing are overseas videos from **** - ****... please call me ASAP : * *** *** **** or TANYA.FENMORE@GMAIL.COM or whatsapp * *** *** ****

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Dropbox

Account Stopped Working issue
Reported by GetHuman-tanyafe
Dec 16th, 2019 - 10 months ago
Not resolved
Seen by 4 customers so far
Similar issue to 1466 others
0 customers following this

Timeline

GetHuman-tanyafe started working on this issue
Dec 16th, 2019 5:15am
GetHuman-tanyafe shared this issue with others over email
Dec 16th, 2019 5:16am
GetHuman-tanyafe indicated the issue is not fixed yet.
Dec 16th, 2019 9:24am