I have been paying you $** per month or more for the past * or more years -- because ba...

GetHuman-tanyafe's Account Stopped Working issue with Dropbox from December 2019

Help with my Dropbox issue
Before contacting them, items GetHuman-tanyafe may need:
Name on the account, Billing address, and Email address on the account
The issue in GetHuman-tanyafe's own words
I have been paying you $** per month or more for the past * or more years -- because back in **** apple said its terriific ** cents a month CLOUD backup service only worked for iphone PHOTOS jpg not videos -- i have been taking travel videos **** - **** for over ** countries worldwide, now ready to edit and guess what? They are NOT THERE. I never received any notice from Dropbox about anything wrong with the CAMERA UPLOADS automatic service I paid for, for IPHONE VIDEOS taken. Where are they? Why are only the still photos there? And how can I download ALL of the files on dropbox to my macbook pro and then hard drive to backup. Please contact me ASAP I am leaving for Portugal in * weeks and I am going to give a BIG SHOUTOUT to the onlien community about what dropbox did -- your sales team SOLD me on VIDEO IPHONE backups and camera uploads specificaly that is the only reason I was wasting about $*** USD on your service -- and now to find out that these IRREPLACEABLE travel videos and footage ARE GOINE???!!! I am horrified. Also I get a ZIP ERROR message when trying to download the almost **** files most of which are jpgs, a few not so important mov files but the ones I really needed for editing are overseas videos from **** - ****... please call me ASAP : * *** *** **** or TANYA.FENMORE@GMAIL.COM or whatsapp * *** *** ****

GetHuman-tanyafe did not yet indicate what Dropbox should do to make this right.

How GetHuman-tanyafe fixed the problem

We are waiting for GetHuman-tanyafe to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Dropbox's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Dropbox issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid


Account Stopped Working issue
Reported by GetHuman-tanyafe
Dec 16th, 2019 - 10 months ago
Not resolved
Seen by 4 customers so far
Similar issue to 1466 others
0 customers following this


GetHuman-tanyafe started working on this issue
Dec 16th, 2019 5:15am
GetHuman-tanyafe shared this issue with others over email
Dec 16th, 2019 5:16am
GetHuman-tanyafe indicated the issue is not fixed yet.
Dec 16th, 2019 9:24am