I have a Drobo *N. Suddenly, out of the blue it seemed to turn itself "off". I pressed...

GetHuman1045512's customer service issue with Drobo (formerly Data Robotics, Inc.) from August 2018

34 views | 3 similar | 0 following
Help me with my issue
GetHuman1045512's next move: talk to Drobo (formerly Data Robotics, Inc.) when they open.
Drobo (formerly Data Robotics, Inc.)'s call center is closed now. We will send GetHuman1045512 a reminder to call them when they open. Nothing to do for now but wait!
The issue in GetHuman1045512's own words
I have a Drobo *N. Suddenly, out of the blue it seemed to turn itself "off". I pressed the back and restarted, and the Drive Bay indicator lights are solid yellow. Yet, It says there are **.**TB free. I can't see shares. It says the Drobo is starting up. Please wait. I have waited for * hours. The Power light is now off. No activity. The Drobo then needs to be rediscovered. I am horribly worried. This is why I got a NAS! I would expect all my files are on the drives but it seems something is horribly wrong. The ethernet cable is fine. I'm running OSX **.**.* and Drobo firmware is up to date, and Dashboard is *.*.**I can't ssh to the Drobo etc connection refused. Ditto for http to it**HELP!!!!

GetHuman1045512 did not yet indicate what Drobo (formerly Data Robotics, Inc.) should do to make this right.

How GetHuman1045512 fixed the problem

We are waiting for GetHuman1045512 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Drobo (formerly Data Robotics, Inc.)'s attention and get better help faster. Tap below to get started.
Having an issue of your own?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman1045512 fixes it.
This email address isn't valid

Drobo (formerly Data Robotics, Inc.)

Customer service issue
Reported by GetHuman1045512
Aug 28th, 2018 - 3 years ago
Fixed
Seen by 34 customers so far
Similar issue to 3 others
0 customers following this
Items needed
Where was the item purchased
Order number (if applicable)
Billing address

Timeline

GetHuman1045512 started working on this issue
Aug 28th, 2018 8:17am
GetHuman1045512 indicated the issue is not fixed yet.
Aug 28th, 2018 9:17am
GetHuman1045512 indicated the issue is not fixed yet.
Aug 28th, 2018 10:39am

Change of Address? Free Concierge.

Call our Free Concierge and we will compare service and plans in your new home area and schedule all setup for the same day- free of charge! Get a better deal on all your services in 1 call, and let us make scheduling easy for you.

Call Free: 888-959-6783Our service is unaffiliated and thus can compare plans across many providers and schedule multiple technicians