I have a Drobo *N. Suddenly, out of the blue it seemed to turn itself "off". I pressed...

GetHuman1045512's customer service issue with Drobo (formerly Data Robotics, Inc.) from August 2018

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The issue in GetHuman1045512's own words
I have a Drobo *N. Suddenly, out of the blue it seemed to turn itself "off". I pressed the back and restarted, and the Drive Bay indicator lights are solid yellow. Yet, It says there are **.**TB free. I can't see shares. It says the Drobo is starting up. Please wait. I have waited for * hours. The Power light is now off. No activity. The Drobo then needs to be rediscovered. I am horribly worried. This is why I got a NAS! I would expect all my files are on the drives but it seems something is horribly wrong. The ethernet cable is fine. I'm running OSX **.**.* and Drobo firmware is up to date, and Dashboard is *.*.**I can't ssh to the Drobo etc connection refused. Ditto for http to it**HELP!!!!
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Drobo (formerly Data Robotics, Inc.)

Customer service issue
Reported by GetHuman1045512
Aug 28th, 2018 - 3 mons ago
I have an issue with Drobo (formerly Data Robotics, Inc.) too
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Seen by 7 customers so far
Similar issue to 3 others
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GetHuman1045512 started working on this issue
Aug 28th 8:17am
GetHuman1045512 indicated the issue is not fixed yet.
Aug 28th 9:17am
GetHuman1045512 indicated the issue is not fixed yet.
Aug 28th 10:39am