Get my merchandise delivered or get my money back ... I ordered some drinks from *** an...

GetHuman-katpaez's customer service issue with DoorDash from September 2020

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The issue in GetHuman-katpaez's own words
Get my merchandise delivered or get my money back ... I ordered some drinks from *** and I never received my order. The dasher keeps insisting he dropped it off and spoke to me when they never did. I can not get my money refunded because the store will not answer my calls and you guys are not doing anything about it. I work in law enforcement and this dasher basically stole my merchandise I paid for. I have asked repeatedly to speak to a manager and no one calls me back. My wife and I use your service a lot and have generated at least $****.** in sales for you guys just this year alone. I also can provide proof the dasher did not deliver the merchandise because my place of business has security cameras all around the building which I can play back and also provide proof they never contacted me. I can honestly say you have a lying thief working for you and this is a major complaint I am placing and I will not stop until this gets resolved. The order number is **************** it was ordered at *:**am. I did not receive anything. I want my merchandise redelivered to me asap or my money back. I have peoples lives to protect and can not be stopping to send these complaints.*They have dashers lying that they delivered the merchandise and they didn't*get my money back or items redelivered*because I tip good and I also use this service a lot

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DoorDash

Customer service issue
Reported by GetHuman-katpaez
Sep 29th, 2020 - 2 years ago
Not resolved
Seen by 18 customers so far
Similar issue to 3231 others
0 customers following this

Timeline

GetHuman-katpaez started working on this issue
Sep 29th, 2020 10:56pm