An order was put through on line , Domino's charged my credit card account and straight...

GetHuman3701183's Refund a Charge issue with Domino's Pizza from October 2019

Help with my Domino's Pizza issue
Before contacting them, items GetHuman3701183 may need:
Your name, Location of restaurant, and Order number
The issue in GetHuman3701183's own words
An order was put through on line , Domino's charged my credit card account and straight away the order was declined because of the address, the money was still taken. We received a phone call to say that it couldn't be delivered and that the account would be credited in * to * business days. I rang back and asked if a text could be sent stating that I ll be refunded, the manager said that he wouldn't do that as it was not store policy. I said how do I prove that Im supposed to be refunded if my account is credited and he said there is a record of transaction at his end. I said but that doesn't help me , so he said take a screenshot but I was unable to do that at that time as I was still at work. I spoke in a calm and civil matter but he was incredibly rude, spoke really fast and would properly give me his name. I rang back * day s later to let him know I had not received a refund yet and he rudely said it should be in my account the following day. I told him I was unable to screen shot the transaction, after that he then said that he would not be issuing a refund and he couldn't help . I told him you can't take money from someone for something they didn't receive and he hung up one me. I have reported this to my bank and have other proof about this order. I am beyond disgusted with the way I was treated

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Domino's Pizza

Refund a Charge issue
Reported by GetHuman3701183
Oct 4th, 2019 - a year ago
Not resolved
Seen by 8 customers so far
Similar issue to 4890 others
0 customers following this

Timeline

GetHuman3701183 started working on this issue
Oct 4th, 2019 6:08am
GetHuman3701183 indicated the issue is not fixed yet.
Oct 6th, 2019 7:14pm
GetHuman3701183 indicated the issue is not fixed yet.
Oct 8th, 2019 9:48pm
GetHuman3701183 shared this issue with friends on Facebook
Oct 8th, 2019 9:50pm