An order was put through on line , Domino's charged my credit card account and straight...
GetHuman3701183's Refund a Charge issue with Domino's Pizza from October 2019
Help with my Domino's Pizza issue
Before contacting them, items GetHuman3701183 may need:
Your name, Location of restaurant, and Order number
The issue in GetHuman3701183's own words
An order was put through on line , Domino's charged my credit card account and straight away the order was declined because of the address, the money was still taken. We received a phone call to say that it couldn't be delivered and that the account would be credited in * to * business days. I rang back and asked if a text could be sent stating that I ll be refunded, the manager said that he wouldn't do that as it was not store policy. I said how do I prove that Im supposed to be refunded if my account is credited and he said there is a record of transaction at his end. I said but that doesn't help me , so he said take a screenshot but I was unable to do that at that time as I was still at work. I spoke in a calm and civil matter but he was incredibly rude, spoke really fast and would properly give me his name. I rang back * day s later to let him know I had not received a refund yet and he rudely said it should be in my account the following day. I told him I was unable to screen shot the transaction, after that he then said that he would not be issuing a refund and he couldn't help . I told him you can't take money from someone for something they didn't receive and he hung up one me. I have reported this to my bank and have other proof about this order. I am beyond disgusted with the way I was treated
GetHuman3701183 did not yet indicate what Domino's Pizza should do to make this right.
I have an issue with Domino's Pizza too
How GetHuman3701183 fixed the problem
We are waiting for GetHuman3701183 to fix the problem and share the solution with the rest of us customers.
Please help with my Domino's Pizza issue
Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common Domino's Pizza customer problems.