Ordered * pizzas for pick up last nite. Got home and they were burnt around the edges a...

GetHuman2934343's Complaint About an Order issue with Domino's Pizza from May 2019

Help with my Domino's Pizza issue
The issue in GetHuman2934343's own words
Ordered * pizzas for pick up last nite. Got home and they were burnt around the edges and overcooked. Called and asked for manager. Guy came to phone and I asked if he was the manager and if so what was his name. He says who are you? I said I'm Carol Smith and a customer. What is your name? He said why do you need to know? WOW! I asked again and he said Calvin. Told him about the pizza and he said do you want us to do them over? Told him we just ate the inside part. He said he would credit * pizzas to my phone number. I hope he does, but he sure was rude and not manager material. Please advise. Tha nx

GetHuman2934343 did not yet indicate what Domino's Pizza should do to make this right.

How GetHuman2934343 fixed the problem
I called the Artesia store this morning and spoke to Ernie, the manager and explained what had happened last nite. He said the employee who was rude was Kevin and that he would talk to him and their supervisor. He said there was a credit under my phone number for two medium pizzas for the future. This is the first time I've ever had a problem with this store....hopefully the last. Because my *** year young Mama loves the pepperoni and mushroom!
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Domino's Pizza

Complaint About an Order issue
Reported by GetHuman2934343
May 16th, 2019 - 3 years ago
Fixed
GetHuman2934343 shared how to fix
Seen by 6 customers so far
Similar issue to 2218 others
0 customers following this
Items needed
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Order number

Timeline

GetHuman2934343 started working on this issue
May 16th, 2019 5:15pm
GetHuman2934343 confirmed the issue is fixed. Hooray!
May 17th, 2019 12:28am

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