Greetings Derek Sampson phone *** *** ****. Im very concerned with how your advertment...

GetHuman2749942's customer service issue with Domino's Pizza from April 2019

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Help with my Domino's Pizza issue
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The issue in GetHuman2749942's own words
Greetings Derek Sampson phone *** *** ****. Im very concerned with how your advertment for the **% all menu priced items in the Charlottetown Prince Edward Island. I feel very misdirected and that I'm along with others are victims of misleading information. there is a very conserning issue with your **% off pizzas on Monday Monday is **% off all pizza and menu items but when I go in and try to purchase a pizza and I have purchased weekend and week at **** on Mondays it suddenly becomes a $** Pizza there's nowhere where it says that these items can't be combined with other offers I'm sure you've had this complaint before I can't be the only one who sees this is very clever advertising but it's also very deceiving and causing a lot of grief for me personally because I am a consumer advocate and I believe in Fair honest straightforward answers your staff at the local Domino's have referred me to you at corporate headquarters to resolve an issue that should not even be an issue how can you say Mondays are **% off all pizzas and menu priced items when I go in there and the prices all of a sudden increase for Monday also it really concerns me that there are multiple ordering options for the same Pizza at the same time example I go in purchase a medium pizza at **. ** from Tues to Sunday however on Monday which is **% off all menu items that same **** Pizza instantly jumps to $**. The store insists the **% off applies to regular menu items which brings me to my next question what do you define as a regular priced item how long does it have to reoccur before something becomes regular very clever wordplay very deceptive when you have a big sign that says **** Pizza and a sign that says **% off on Mondays all menu priced items, that wording is very clear-cut that everything on the menu is **% off but apparently there's two different menus this is very concerning. I'm hoping somebody can contact me with real answers and not stonewalling corporate mumbo-jumbo I hope this can get resolved with a would happen to drag matters into in Abyss where we both don't want to go but for the point of clear messaging clear advertisement the consumer is led to believe they are purchasing all items at **% off there's no mention that coupons are excluded and how long after an item is in your rotation that it becomes a regular priced item it's been over a year my definition of regular priced item reoccurring item will be anything that bottom line you have a team of very skilled very wise marketing pupil core cleverly deceiving the public no matter how you slice it it is deceiving and I think you should remove the **% off on Mondays or actually honor all items **% off. One last thing when you first brought in the **% off Mondays everything was actually **% off and there's no mention where coupons can't be combined with other offers so that would basically imply that they are also your customer contact number is not working signed very concerned consumer advocate.

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Domino's Pizza

Customer service issue
Reported by GetHuman2749942
Apr 15th, 2019 - 2 years ago
Fixed
Seen by 8 customers so far
Similar issue to 1836 others
0 customers following this
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Timeline

GetHuman2749942 started working on this issue
Apr 15th, 2019 6:55pm
GetHuman2749942 indicated the issue is not fixed yet.
Apr 16th, 2019 3:41am
GetHuman2749942 indicated the issue is not fixed yet.
Apr 16th, 2019 7:39pm

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