I ordered my kid pizza and pasta **********. I specifically asked for no mushrooms on t...

GetHuman-smilleyr's customer service issue with Domino's Pizza from March 2019

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The issue in GetHuman-smilleyr's own words
I ordered my kid pizza and pasta **********. I specifically asked for no mushrooms on the chicken carbonara because my child is ALLERGIC. It even says it on my order clear as day. When we get the food there’s extra mushrooms all chopped up on the pasta to the point we can’t even pick them out. Even then because my child is highly allergic we wouldn’t be able to eat it. I had to throw the whole thing away. Then we noticed they didn’t add extra sauce or cheese on my pizza again like my order clearly states. Even better it’s under cooked... I called the Customer service number and they said the person who own my local dominos would get back to me. He calls me and barley even gives an appropriate apology he’s rushing me. He states * TIMES never to call “corporate” because it causes too much problems for him. He said the only way I could get a refund is if I give him my card information or pick up cash which I couldn’t because I had work. I give him my card info he says he’ll give my Domino’s account a **$ as well to buy more pizza. Now come to look at my bank statement not only was my refund not there but an EXTRA $**.** was taken OUT of my account. Guess what else isn’t on my Domino’s account?
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Domino's Pizza

Customer service issue
Reported by GetHuman-smilleyr
Mar 27th, 2019 - a mon ago
I have an issue with Domino's Pizza too
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Seen by 3 customers so far
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GetHuman-smilleyr started working on this issue
Mar 27th 2:53am