I have many issues with dominos. Everytime I order the order is never what I request. D...

GetHuman1643417's customer service issue with Domino's Pizza from November 2018

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The issue in GetHuman1643417's own words
I have many issues with dominos. Everytime I order the order is never what I request. Dominos states they put garlic on the pizza and I never get it. I called and they notated my account but yet still fail to add the garlic sauce. Just recently I ordered at ***pm waited for hours received a call from the driver and they were at a totally different address. Who ever placed the order over the phone mixed up the address and the order never made it to us. The driver was going to bring it but instead went back to the shop. I called and complained the manager stated he was sorry and that he would replace and get it out right away free of charge because * hours had passed. I was like okay I can wait. I waited another hour and half and nothing so I called back again and some woman said she didnt see the order so as she was talking to me she just placed me on hold . She didnt say I'm sorry do you mind holding or anything she just put me to the music she ended up calling the manager which stepped out and he said yes he order should have been sent. They ended telling me somehow the order was thrown out. I was livid at this point he stated he would give me a ** dollar gift card for the inconvenience and deliver it himself. * hours later at ***pm we finally received the order but the kids were asleep by then. I know the manger was trying to make things right but meaning up * times on the same order and getting it to me * hours later is absurd. Not to mention all the other orders which I literally had to call and complain every single time. And when I do call its attitude. I ask for a manager and they say they are the manager even though I know who the manager is. I went with dominos because of the garlic sauce they put on the crust and how much I love the bread bites otherwise I would have given up at this point. But I think I'm done with dominos. It's very disturbing that they can never do anything right and the customer service is horrible there. They need manners. Not sure what you are going to do to correct this but something needs to be done. Sorry this is so long but it's been adding up over and over and I have had it at this point. Something most definitely needs to be done especially if you want to keep me as a customer. A very loyal one at that.. I buy constanly.

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Domino's Pizza

Customer service issue
Reported by GetHuman1643417
Nov 28th, 2018 - 4 years ago
Not resolved
Seen by 14 customers so far
Similar issue to 431 others
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GetHuman1643417 started working on this issue
Nov 28th, 2018 5:55am