Dominion Virginia Power Customer FAQ

Top Answers & How-to Guides

What is Dominion Virginia Power's Phone Number?

The question we are asked most often is about how to talk to Dominion Virginia Power customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

What is the average response time for power outage restoration?

Dominion Virginia Power strives to restore power as quickly as possible during outages. The average response time for power outage...
Ask any question you have about Dominion Virginia Power customer service, get an answer now.

Recent Dominion Virginia Power Customer Questions

Need to get power turned on at my new residence

To turn on power at your new residence with Dominion Virginia Power you'll need to open a new account or transfer your existing service to the new location. You can do this online through Dominion Energy’s website. You'll be asked to provide relevant information such as your new address, move-in date, and personal identification details. If you're a new customer, you may be required to pay a deposit. Ensure you request your service activation a few days before you move in to avoid delays.
Asked Mar 13, 2024 10:23 PM

Help me with my Dominion Virginia Power customer service issue

Services

What services does Dominion Virginia Power offer?

Dominion Virginia Power offers a range of services to meet the energy needs of customers. We supply reliable electricity to residential,...

Payment

Can I pay my bill online?

Yes, Dominion Virginia Power offers online bill payment for its customers. With our convenient and secure online platform, you can...

Can I set up automatic payments?

Yes, Dominion Virginia Power provides the option to set up automatic payments. By enrolling in their AutoPay program, you can conveniently...

Billing

What payment options are available?

Dominion Virginia Power offers a range of convenient and flexible payment options for customers. You can choose to pay your bill online...

What are the different billing methods?

Dominion Virginia Power offers various billing methods to cater to customers' preferences. The first option is eBill, which allows...

Office Hours

What are Dominion Virginia Power's office hours?

Dominion Virginia Power's office hours are Monday through Friday from 8:30 am to 5:00 pm. However, the company understands that emergencies...

Assistance Programs

Are there any assistance programs available for low-income customers?

Yes, Dominion Virginia Power offers several assistance programs for low-income customers. The EnergyShare program provides financial...

Outage Response Time

What is the average response time for power outage restoration?

Dominion Virginia Power strives to restore power as quickly as possible during outages. The average response time for power outage...
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