My name is Don Reed. I spoke via chat with VICTOR on ******* regarding a *****-up on m...

GetHuman4139214's customer service issue with Dollar Shave Club from December 2019

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The issue in GetHuman4139214's own words
I'm trying to followup on my conversation with VICTOR on *******.... where is the * bottles of Calming Amber and Lavender that I was promised. (I've previously described all this in my ******** message. All of which is outstanding and unresolved.) ... My name is Don Reed. I spoke via chat with VICTOR on ******* regarding a *****-up on my order. VICTOR sent me a chat message advising that he was sending me: * bottles of "Calming Amber and Lavender" at "no charge", and I did not have to return the * bottles of "Awakening Mint and Cedarwood", that I should receive the new bottles in *-* business days. So far, nothing. Please check and advise. Thanx.
This was especially frustrating because I've had no satisfactory response or resolution to my previously described issue.
It can be resolved by sending me the * bottles of Calming Amber and Lavender "body wash" at no charge, as VICTOR promised me on *******. *There's hardly anything more frustrating or disappointing than a promise that is not kept.*
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Dollar Shave Club

Calming Amber and Lavender "body wash"
Customer service issue
Reported by GetHuman4139214
Dec 22nd, 2019 - a year ago
Not resolved
Seen by 9 customers so far
Similar issue to 2352 others
0 customers following this

Timeline

GetHuman4139214 started working on this issue
Dec 22nd, 2019 10:37pm
GetHuman4139214 indicated the issue is not fixed yet.
Dec 23rd, 2019 2:43pm
GetHuman4139214 indicated the issue is not fixed yet.
Dec 23rd, 2019 2:45pm
GetHuman4139214 indicated the issue is not fixed yet.
Dec 23rd, 2019 2:56pm
GetHuman4139214 indicated the issue is not fixed yet.
Dec 23rd, 2019 11:59pm

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