We have been a customer now for almost * years (my husband through me). He has been mos...
GetHuman-lisa_arn's complaint issue with Dollar Shave Club from March 2019
Help with my Dollar Shave Club issue
First: share to improve GetHuman-lisa_arn's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-lisa_arn's next move: go to the Dollar Shave Club help center.
Dollar Shave Club doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-lisa_arn will want to follow the link below to head to their help center. We will check on GetHuman-lisa_arn later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman-lisa_arn may need:
Order number, Billing address, and Email address on the account (if applicable)
Top Tip from another customer
There are many ways to submit a complaint to DirectTV but the best option is to call in. If you call into DirectTV you are more likely to get a strong resolution than using http://www.directv.com/DTVAPP/global/contentPageNR.jsp?assetId=P1700006.
The issue in GetHuman-lisa_arn's own words
We have been a customer now for almost * years (my husband through me). He has been mostly satisfied with the service but we have tried several of the razors from the basic to executive and there is a problem with the handles breaking at the 'neck'. He is not putting extreme pressure on the blades for it to do this (I think that would get messy).**I'm wondering if anyone else has this problem and if there are plans in improving the design.**We would like to continue to be customers, but do not want to keep buying handles just for them to break a month later.**As for a solution, I am wondering if we could at least get a complimentary handle as we wait to see if the products improve. Like I said, we love the company and hope that this problem is addressed.**Thank you in advance!
GetHuman-lisa_arn did not yet indicate what Dollar Shave Club should do to make this right.
I have an issue with Dollar Shave Club too
How GetHuman-lisa_arn fixed the problem
We are waiting for GetHuman-lisa_arn to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.