I tried a welcome box for $*. I received that. I set my packages to be every * months...

GetHuman-jennrobe's customer service issue with Dollar Shave Club from November 2018

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Help with my Dollar Shave Club issue
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GetHuman-jennrobe's next move: find and follow the right step-by-step guide.
Dollar Shave Club doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-jennrobe will need to dig through the advice provided by Dollar Shave Club, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-jennrobe can let us know if they help or not.
Before contacting them, items GetHuman-jennrobe may need:
Order number, Billing address, and Email address on the account (if applicable)
The issue in GetHuman-jennrobe's own words
I tried a welcome box for $*. I received that. I set my packages to be every * months, and set it for the $* package deal. I was charged $**.?? for the package received in November. I tried going through the app to resolve my issue. I can't find anything about what I'm signed up for. There's nothing about refunds, and I did not open the box, just put return to sender. I tried to cancel my account and the app*website gives me pop ups instead. I've emailed and no answer. And while I was going through my account information it showed by billing info as blank, nothing entered. So, how was I charged if there is no info saved? Through all of the aggravation I no longer want to be a member. I just want to cancel my account and get my money back for the last charge.

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Dollar Shave Club

Customer service issue
Reported by GetHuman-jennrobe
Nov 27th, 2018 - 4 years ago
Not resolved
Seen by 10 customers so far
Similar issue to 3102 others
0 customers following this


GetHuman-jennrobe started working on this issue
Nov 27th, 2018 8:14pm