I tried a welcome box for $*. I received that. I set my packages to be every * months...
GetHuman-jennrobe's customer service issue with Dollar Shave Club from November 2018
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Help with my Dollar Shave Club issue
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Dollar Shave Club doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-jennrobe will need to dig through the advice provided by Dollar Shave Club, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-jennrobe can let us know if they help or not.
If you don't see a guide here that matches the problem you are having, please see if Dollar Shave Club has better answers for you: Dollar Shave Club Help Center
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Order number, Billing address, and Email address on the account (if applicable)
The issue in GetHuman-jennrobe's own words
I tried a welcome box for $*. I received that. I set my packages to be every * months, and set it for the $* package deal. I was charged $**.?? for the package received in November. I tried going through the app to resolve my issue. I can't find anything about what I'm signed up for. There's nothing about refunds, and I did not open the box, just put return to sender. I tried to cancel my account and the app*website gives me pop ups instead. I've emailed and no answer. And while I was going through my account information it showed by billing info as blank, nothing entered. So, how was I charged if there is no info saved? Through all of the aggravation I no longer want to be a member. I just want to cancel my account and get my money back for the last charge.
GetHuman-jennrobe did not yet indicate what Dollar Shave Club should do to make this right.
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