I tried a welcome box for $*. I received that. I set my packages to be every * months...

GetHuman-jennrobe's customer service issue with Dollar Shave Club from November 2018

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The issue in GetHuman-jennrobe's own words
I tried a welcome box for $*. I received that. I set my packages to be every * months, and set it for the $* package deal. I was charged $**.?? for the package received in November. I tried going through the app to resolve my issue. I can't find anything about what I'm signed up for. There's nothing about refunds, and I did not open the box, just put return to sender. I tried to cancel my account and the app*website gives me pop ups instead. I've emailed and no answer. And while I was going through my account information it showed by billing info as blank, nothing entered. So, how was I charged if there is no info saved? Through all of the aggravation I no longer want to be a member. I just want to cancel my account and get my money back for the last charge.
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Dollar Shave Club

Customer service issue
Reported by GetHuman-jennrobe
Nov 27th, 2018 - 9 mons ago
I have an issue with Dollar Shave Club too
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Seen by 1 customer so far
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Timeline
GetHuman-jennrobe started working on this issue
Nov 27th, 2018 8:14pm