I have recently (in the past hour) tried to purchase a three month gift set for my boyf...

GetHuman1343984's customer service issue with Dollar Shave Club from October 2018

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Help with my Dollar Shave Club issue
First: share to improve GetHuman1343984's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman1343984's next move: find and follow the right step-by-step guide.
Dollar Shave Club doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1343984 will need to dig through the advice provided by Dollar Shave Club, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman1343984 can let us know if they help or not.
Before contacting them, items GetHuman1343984 may need:
Order number, Billing address, and Email address on the account (if applicable)
The issue in GetHuman1343984's own words
I have recently (in the past hour) tried to purchase a three month gift set for my boyfriend. In the past hour it has gone through, and been reversed over ** times. I called my bank to make sure that it wasn’t something on their part, however they ensured me that they have approved the purchase multiple times. They also informed me that the reversal was on the DSC part. Because I’m in a time crunch I considered using a different service but every review is saying that DSC is the best. On the other hand, I tried using your chat to contact someone but neither my phone or my laptop would let me. Lastly, you don’t have a phone number I can call. **At this point I’m desperate. *My information is, *Giovanna Peterson******@***.com**Would appreciate any help you can give me.

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Dollar Shave Club

Customer service issue
Reported by GetHuman1343984
Oct 14th, 2018 - 4 years ago
Not resolved
Seen by 15 customers so far
Similar issue to 2370 others
0 customers following this


GetHuman1343984 started working on this issue
Oct 14th, 2018 6:52pm