Direct Express Customer Service Issues

I noticed a $40.00 discrepancy on my card today after checking my balance, which left me quite upset. Despite not having used my card since receiving my new monthly benefits, I discovered several unauthorized transactions totaling $40.00 made earlier today. I suspect someone obtained my card information illicitly, potentially online, leading to these transactions. Upon reviewing the last 10 transactions, I observed 4 or 5 unauthorized charges that occurred consecutively this morning or early afternoon, resulting in the $40.00 deficit. I am seeking assistance in tracing the locations where these transactions occurred and identifying the individual responsible for this unauthorized activity. Thank you for your help. - B. D.

I noticed an unauthorized charge of $[redacted] on my card from eBay Inc. Company to Microsoft that is pending. Direct Express is directing me to contact Microsoft, who then says to call PayPal, but PayPal is telling me to call eBay. No one can locate the transaction except for Direct Express, and although I did not make or authorize this payment, I am being asked to wait until the funds are withdrawn before I can take any action. This situation is incredibly frustrating. As a person on disability with limited funds to cover expenses like rent, car insurance, and phone bills, being asked to wait for the money to be taken before addressing it is unreasonable. Direct Express's handling of this issue is unacceptable, and I am considering changing my banking services after this ordeal.

I found an unauthorized $[redacted] charge on my card from EBAY INC. COMPANY TO MICROSOFT that is still pending. Direct Express advised me to contact Microsoft, Microsoft directed me to PayPal, and PayPal referred me back to eBay. No one can locate the transaction except Direct Express. Despite not making or authorizing the transaction, I have to wait until the money is deducted before taking action. This is frustrating. I rely on disability payments and can barely cover rent, car insurance, and phone bills. Now, I am expected to wait for the money to be taken before attempting to recover it. It's unfair. Direct Express seems unhelpful, and I plan to change my banking setup after this ordeal. It would be more sensible to stop such transactions before they are processed. The current approach lacks common sense.

On the 3rd of the month at 2 am, I contacted Direct Express to check if I was double charged by the airline for my upcoming reservations. After providing my full name, social security number, and email address for verification, I was informed that my account was frozen and the call was disconnected. It has now been 5 days, and I am unable to access my funds, which is causing me to run out of essential supplies like food and medication. Despite making 28 calls and requesting to speak with a manager, my calls are continuously redirected to the fraud department instead of customer service. I have attempted to send my ID and social security card multiple times over the past 5 days, but they have not been received. My Direct Express account remains frozen, and I am desperate to resolve this issue by speaking directly with a manager. I have reached out to the Attorney General's hotline for assistance, as all my money is tied up in this account. Your prompt attention is greatly appreciated.

I have been a customer of your bank for around two to three years now. Unfortunately, over the past year and a half, I have been very disappointed with the service. There have been unauthorized charges totaling $1,[redacted] on my account, mainly from background check services using my name and card information after my phone was stolen. I kindly request a refund for these charges, for my card to be closed, and ultimately for my account to be closed as well. I depend on my monthly SSI income and cannot afford to have my money taken in this way. I have previously requested to update my address with no success. I urge you to rectify these issues promptly.

I discovered two unauthorized charges on my account last Friday, one for $94.94 and another for $97.98. These charges are related to a past purchase of keto pills back in August, where I was only supposed to pay $1 for shipping to try the product. I never agreed to any further charges. This money is crucial for my transportation and living expenses, especially because I have a surgery scheduled for this Friday. Despite contacting customer service numerous times and being promised a provisional credit after submitting faxed documents, I am still waiting for my refund. It's frustrating to hear that this issue is common with the company and that I'm not the only one affected. I urgently need this money back as I've had trouble receiving refunds from them in the past. Dealing with this situation is not only causing me financial distress but also inconvenience as I may have to get a new card and incur additional costs.

My account was locked about a month ago. I had no ID at that time and had to go through a lot to obtain one. Even after surviving a hurricane, I still haven't been able to access my funds because they couldn't reach me by phone, mistakenly dialed the wrong number, and flagged my account. I explained that my aunt had disposed of all my belongings, leaving me with nothing. Now that I have my ID, I am unable to unlock my account. I am currently in Lake Charles, which was severely impacted by the hurricane. With no power or phone service, I urgently need access to my funds to evacuate and take care of things. The customer service team hasn't been helpful, and I can't find a working phone number, fax, or email to reach them. I have been trying to get my ID to them for the past two and a half weeks. Please assist me in resolving this matter promptly.

Direct Express assistance needed. I disputed multiple transactions in July, but they claim I authorized them. I don't care what evidence they have; I didn't approve those unknown transactions. I urgently require the document they mention to forward my case to consumer protection and senators. I worked in government finance for nearly 17 years and suspect an investigation was potentially biased in favor of these unknown merchants committing fraud against me. Struggling to reach them by phone with long waits and disconnections. Would appreciate prompt assistance with this matter.

I recently received the replacement card from Direct Express after my wallet was stolen. Unfortunately, the day after receiving the new card, I misplaced it while in the middle of moving. I urgently need to either unlock the card to access my funds through Western Union or have the money transferred to a debit card or bank account promptly. I suspect the individual who stole my wallet also changed my PIN number. It is vital to me to access my funds swiftly as I've had difficulties with unauthorized access. Once I retrieve my funds, I prefer to shift my monthly deposits to a designated bank account. I can provide all necessary details for this. Your urgent assistance in unlocking my card or facilitating the fund transfer would be greatly appreciated. Thank you.

I am having trouble logging into the new DIRECTEXPRESS app. I registered with my name when I first got on SSI, but it's been so long that I can't remember the exact name I used. I also can't recall my password. I received an email from DirectExpress instructing me to check my Gmail inbox, but I couldn't find it. I contacted Google for help, but they couldn't locate the message either. I reached out to LifeLock as well. I am now attempting to log in again because DirectExpress mentioned I will receive two Stimulus checks, one for me and one for my cousin Susana Valdez, for whom I am a caregiver in Santa Clara county. I also take care of my 92-year-old mother. If you can assist me, that would be greatly appreciated. Thank you.

I have been experiencing issues with my monthly SSI deposit of $[redacted] being missing before the middle of each month. I initially suspected my son but after monitoring my debit card closely this month, I realize someone else has been taking the money. I have only spent about $60 myself. When I contacted customer service, I was put on hold for over an hour, and the representative hung up on me today mid-sentence. This has left me extremely upset, frustrated, and angry. I am considering changing banks and seeking legal action to resolve this matter as the long wait times and lack of assistance are unacceptable.

I activated my department card over the phone and was informed of the balance. However, when I tried to use it for a Lyft ride, it was declined. I've been attempting to reach customer service for two days, with no luck. I even contacted the head of the call center, put in a complaint, and called Social Security, who directed me back to you. I am frustrated and just want access to my funds. The process of receiving and using the card has been costly and the customer service is severely lacking. It's disappointing how much money the government pays to Comeria Bank for this service, only to face such issues. I am considering legal action to resolve this matter promptly.

I have been reaching out to Direct Express to report fraudulent charges as I have been a victim of unauthorized withdrawals in the past. This has happened three times now, with the latest being a charge of $[redacted] for background checks, a service I did not purchase or need. Despite informing them of my new address in Sylmar, they failed to prevent the transaction. I have been trying to contact their customer service for over a month with no success. I rely on my monthly SSI payment and losing $1,[redacted] due to these unauthorized charges is frustrating. Their customer service response time is poor, and it seems like they delay assistance until after the 30-day mark. This experience with Direct Express has been disappointing and troubling.

I am having trouble accessing my money and have been trying to contact Direct Express for two days without success. I have waited on hold for a total of 9 hours, and no one has addressed my issue. This has left me stranded in my car with my 6 and 9-year-old daughters, unable to purchase gas, a hotel room, food, or even take a shower. I missed taking my daughters to a show for their birthdays because I couldn't use my card. The police even suggested I get a lawyer. Someone was kind enough to give me $20. Please email me at [redacted] to assist me in resolving this urgent situation. I am now out $[redacted] for the tickets and unable to work. Direct Express needs to address this problem promptly.

I have been utilizing a Direct Express Card for over five years. Recently, a merchant added an unauthorized tip to my order, which was quite shocking. Upon contacting Direct Express Customer Service immediately, I spoke with Sylvia. She informed me that the charge could not be canceled and would need to be disputed after waiting for five days. After resolving the issue with the merchant and getting a refund, a mystery charge appeared on my card. I have been attempting to inquire about this unknown charge but have been unsuccessful in reaching anyone at Direct Express despite multiple attempts. Each time I call, I get placed on hold and no one returns to assist me.

I ordered a replacement card on September 9th and was told it would arrive within 7 to 10 business days. Despite providing my correct address and phone number, the card did not arrive by September 29th. After discovering the issue was due to an incorrect zip code, I paid a fee to expedite the delivery for October 2nd. However, a zip code error caused a further delay. Despite multiple attempts to update my information, my card has not arrived as promised. I have experienced high levels of stress and anxiety due to the situation, impacting my ability to pay for medications and gifts. I have contacted Direct Express, UPS, and Social Security for assistance but have yet to receive a resolution. I am hopeful that my card will be issued promptly to alleviate this ongoing situation. Thank you for your attention to this matter. Sincerely, Melanie Bateman.

On Monday, 10-5-[redacted], I realized my card was missing. After retracing my steps to where I last used it on 10-4 and at the bank where I withdrew $[redacted], I found two receipts from that transaction. Despite finding a note with the receipts wrapped around the card, the card itself was missing. Due to previous concerns about my mail and reports of fraudulent activity, I am unsure if the card was stolen or if I misplaced it. I have been diligently searching but without any success. I have been trying to contact Direct Express since 10-5-[redacted]; however, I have faced challenges as I get stuck on hold for extended periods and sometimes get disconnected. I am reaching out for assistance regarding this matter.

I wanted to share my recent experience with Direct Express locking my card due to suspected fraud. When I called the main customer service number and selected option three, I quickly reached someone. However, upon being transferred to the fraud department, I faced a wait time of over two hours. After my initial call, I had to email a copy of my ID to [redacted] They responded with a direct phone number for the fraud department: [redacted]. Even though the wait time was still long, it's helpful to have a direct number for fraud issues. They outlined what information should be included in the email for authentication purposes. They require full name, the program receiving funds, current mailing address, date of birth, and case number. They accept digital images of certain IDs like driver's licenses, passports, or military IDs. If you lack a government ID, they ask for a birth certificate and social security card.

I received a replacement card on September 29 and paid for express mail for $16.95 for 2-day service. However, my card has not arrived, and it is now October 9. I have tried calling the [redacted] number and communicating via DM all week to inquire about the card's status, but there has been no response. My card is my only source of money, and as Direct Express is aware, I live in Greece. I urgently need to know the whereabouts of my new card. Thank you. - Joanna K.

I recently came across an offer for a new watch at just the cost of shipping and handling. Unfortunately, after receiving the watch, the company charged $[redacted] to my card without my consent. I have tried to contact them, but it seems impossible to reach anyone. I found different numbers online linked to the same company, but they all seem overwhelmed with similar complaints. I am unable to cancel this unauthorized charge, which is particularly concerning as they are deducting the money from my SSI Social Security direct deposit card. It is frustrating not having any support from a bank to help in this situation.