Action required on your DIRECTV account***my Account * Help Center*DIRECTV* *Suspension...

GetHuman5266757's Dispute a Charge issue with DirecTV from September 2020

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Before contacting them, items GetHuman5266757 may need:
Account phone number, Billing address, PIN or password on the account, and Name on account
Top Tip from another customer
You can also dispute a charge through the app. Once logged in, look up your ride under Your Trips, select the ride that you wish to dispute, then click "I would like a refund" and then select the reason for the refund request.
The issue in GetHuman5266757's own words
Action required on your DIRECTV account***my Account * Help Center*DIRECTV* *Suspension notice***Past due balance:*$***.***Total amount due:*$***.***Account ending in:******Date:**************Hello, **We hope you're staying safe and well, and we understand things happen. That's why we're reaching out to let you know your account shows a past due balance of $***.**. If you've already paid or made a payment arrangement, then you're all set. Otherwise, please make payment today so you can continue watching your favorite shows and movies. **If we do not receive payment for the past due balance by , we may have to suspend your service and charge you fee of up to $** to get your service back. **Ways to pay today:*Go to directv.com*Call us at ***.***.*****Questions? Call us at ***.***.**** and we'll be happy to help. Heads up: You'll be charged $* if you make a payment with a representative. So, we recommend trying our free online options above.**To learn more about our response to COVID-** and how we're helping our customers, please visit att.com *———————————**Re: Action required on your DIRECTV account**How many times do you expect payment for ONE DIRECTV account? How many accounts have you assigned to me?**I have paid the amount due via telephone last week, fior my ATT DIRECTV account! Please check my accounts. I assure you that there are two accounts for ATT DIRECTV, in my name. **I am ** years old, suffering from major strokes since ****. I’ve been an Att customer for a long time. This is not a way to do business - not an honest, reputable way!**I am ready for your findings regarding two accounts for TV in my name. At that time, I will discuss what I am unhappy with about the DIRECTV ‘sales and service’ policies. * *Carole Sheppard*C*****@***.com****-***-****

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DirecTV

Dispute a Charge issue
Reported by GetHuman5266757
Sep 15th, 2020 - a year ago
Not resolved
Seen by 16 customers so far
Similar issue to 2698 others
0 customers following this

Timeline

GetHuman5266757 started working on this issue
Sep 15th, 2020 6:55pm