I have*had (*) accounts with Direct TV, * in Georgia and * at my permanent residency in...

GetHuman-bobnuts's Dispute a Charge issue with DirecTV from November 2019

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The issue in GetHuman-bobnuts's own words
I have*had (*) accounts with Direct TV, * in Georgia and * at my permanent residency in Florida. I was recently hospitalized in Georgia and upon my release had to move in with family. The decision was made to sell my Georgia home and at that time I contacted Direct TV to cancel my Georgia account * ********. When I made this phone call I spent over an hour on the phone trying to get this accomplished. I could not make the representative understand that I could not move my service to my new address because Direct TV did not service that area. After speaking to many different people the final outcome was that I would not be charged an early cancellation fee because my service could not be moved and I still have an active account at my Florida residence. I have received bills stating that I owe a $***.** early cancellation fee. This email is to dispute that charge. I was told I would NOT have to pay this. Please send me an updated bill and I will pay the correct balance immediately. Also, I have never received the box I was suppose to be sent to return the equipment.

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DirecTV

Dispute a Charge issue
Reported by GetHuman-bobnuts
Nov 5th, 2019 - a year ago
Not resolved
Seen by 3 customers so far
Similar issue to 20885 others
0 customers following this

Timeline

GetHuman-bobnuts started working on this issue
Nov 5th, 2019 10:57pm
GetHuman-bobnuts indicated the issue is not fixed yet.
Nov 6th, 2019 7:35pm

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