My name is Walter Bouse. I am ** years old. Saturday we had a bad storm with tornados...

GetHuman2960274's Technical Support issue with DirecTV from May 2019

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The issue in GetHuman2960274's own words
My name is Walter Bouse. I am ** years old. Saturday we had a bad storm with tornados. My TV went out, again. The first tv got fried during a recent storm too. Anyway, I chatted with * nice people, Ronald and then Sherry. Sherry was a doll! She had somebody come and look at my satellite dish and satellite box and my TV. The technition was really nice too. He said the storm on Saturday fried that tv too. So I had to go buy a tv. Anyway, I got the satellite box and the tv to come on. The cords are in the right slots as far as the instructions say. However I cannot get my Directv to work. I don't know why. Both the tv and satellite come on but they must not see each other. The screen says something like they're not making a connection. Folks, I am ** years old. I can't get down on my hands and knees anymore than I already have. Plus I can't see as well as I used to. My daughter and son in law came over and they tried to get this to work and they can't either. I know I pay for the protection plan every month. ** My son is coming from IL to TX to visit me tomorrow afternoon. We will have no tv. I there anyway, please, that you will send a technician to find out why my satellite and tv are not working together? I would REALLY appreciate it. Please? Thank you. Walter.

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DirecTV

Technical Support issue
Reported by GetHuman2960274
May 21st, 2019 - 2 years ago
Not resolved
Seen by 2 customers so far
Similar issue to 16852 others
0 customers following this
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Timeline

GetHuman2960274 started working on this issue
May 21st, 2019 4:19pm
GetHuman2960274 indicated the issue is not fixed yet.
May 21st, 2019 4:22pm
GetHuman2960274 indicated the issue is not fixed yet.
May 21st, 2019 4:22pm
GetHuman2960274 indicated the issue is not fixed yet.
May 21st, 2019 4:22pm
GetHuman2960274 indicated the issue is not fixed yet.
May 21st, 2019 4:23pm
GetHuman2960274 indicated the issue is not fixed yet.
May 21st, 2019 4:23pm
GetHuman2960274 indicated the issue is not fixed yet.
May 21st, 2019 4:23pm
GetHuman2960274 indicated the issue is not fixed yet.
May 21st, 2019 4:23pm
GetHuman2960274 indicated the issue is not fixed yet.
May 22nd, 2019 4:45pm