Received email from Direct Tv (See below) saying you were processing my request for a c...

GetHuman-nprnews's customer service issue with DirecTV from March 2019

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The issue in GetHuman-nprnews's own words
Received email from Direct Tv (See below) saying you were processing my request for a change of programming.*I never contacted Direct TV for a change of programming.*Recently I received an unsolicted call from Direct TV saying because I was a “good customer” I was going to be given access to a few additional channels.*I replied “ok” and hung up.*To be clear. Direct TV contacted me. I didn’t contact Direct TV. And during the call I certainly didn’t request any change in programming.*What’s going on here?**Bob Hensley**——***DIRECTV**My Account*My Programming*View My Bill*Watch DIRECTV*Your Account Has Been Updated***Dear BOB, **Thank you for contacting DIRECTV. We are processing your change of service request. To view your current programming and services, simply sign in at directv.com*myprogramming (or register, if you haven't already) and click the My Programming link on the My Account page.
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DirecTV

Customer service issue
Reported by GetHuman-nprnews
Mar 12th, 2019 - 5 mons ago
I have an issue with DirecTV too
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GetHuman-nprnews started working on this issue
Mar 12th 6:22am