I started my three month account in September **** @ the special rate of twenty dollars...

GetHuman-shdsmith's customer service issue with DirecTV from November 2018

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The issue in GetHuman-shdsmith's own words
I started my three month account in September **** @ the special rate of twenty dollars per month. After the three month deal I would be charged forty dollars. I told the rep that was helping me that I would not want to continue after the promotion period. That's when I tried to cancel my directv*now account on November third which was the deadline for it to go to forty dollars but, there was no live chat available all that day. I got in touch with someone finally on live chat Monday November fifth. It told him that I had tried to cancel on the third but, couldn't so I wanted to do it now. He said the forty three dollars and eighty cents had already been taken out but, he would refund it to me. I have received an email from directv saying they will miss me and telling me that I could start my account back up any time but, no money has been returned to me. This is why I am contacting you today. To find out why I haven't recieved my money. My name is Sheila Smith

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Customer service issue
Reported by GetHuman-shdsmith
Nov 13th, 2018 - 3 years ago
Not resolved
Seen by 7 customers so far
Similar issue to 9407 others
0 customers following this


GetHuman-shdsmith started working on this issue
Nov 13th, 2018 9:05pm

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