So far nothing has been done. I never recieved any thing from you or Directv. Except the e-mail saying you offered a suggestion, which I never recieved said suggestion.

GetHuman-mdtonole's customer service issue with DirecTV from June 2018

7 views | 2066 similar | 0 following
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The issue in GetHuman-mdtonole's own words
On ******** I requested my two account numbers be merged into one. The equipment in account * ********* to be merged back into account * ******* (which they had been for several years before I split them). Then * ********* to be closed. This seemed to be easy to do, since we were just returning to the original setup. Some how someone at directv decided that I was leaving Directv and tried to convince me to stay. At that time I had no intention to leave, that account(*********) has been active since **********. However, here are in June and I am still being billed equipment from a closed account in which the equipment has bee merged into an active account. After multiple unsuccessful attempts to correct this problem I do not know what to do. *During a chat with Bryon L at *:** on *********, he said to ignore the charges, because the problem has been solved. However, here we are ** days later and we are still being charged for equipment from a closed account. What should we do now?

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DirecTV

Customer service issue
Reported by GetHuman-mdtonole
Jun 12th, 2018 - 2 years ago
Fixed
Seen by 7 customers so far
Similar issue to 2066 others
0 customers following this
Items needed
Account phone number
Billing address
PIN or password on the account
Name on account

Timeline

GetHuman-mdtonole started working on this issue
Jun 12th, 2018 10:03pm
GetHuman-mdtonole indicated the issue is not fixed yet.
Jun 12th, 2018 11:29pm
GetHuman-mdtonole indicated the issue is not fixed yet.
Jun 12th, 2018 11:34pm
GetHuman-mdtonole confirmed the issue is fixed. Hooray!
Jun 14th, 2018 3:27pm
GetHuman-mdtonole confirmed the issue is fixed. Hooray!
Jun 14th, 2018 3:29pm