The genie remote control stopped working, called customer service and send me a new one...
GetHuman-prfrmrtz's customer service issue with DirecTV from May 2018
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The issue in GetHuman-prfrmrtz's own words
The genie remote control stopped working, called customer service and send me a new one that was charge for ** dls but was not sent a genie remote was sent a rc**rx and after trying all the codes for the tv it does not work. I was sent instructions on the genie remote instead of the rc**rx which I had to look up but did not work . My account can never be found the phone number is ********** the address is *** **th st cc tx and the account name is Porfirio Martinez I need a new genie remote control or the right instructions on how to set up I pressed the mute botton and select until two blinking lights came on and input the code and tried the volume, none of the codes worked even after the more option was selected.
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