The genie remote control stopped working, called customer service and send me a new one...

GetHuman-prfrmrtz's customer service issue with DirecTV from May 2018

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The issue in GetHuman-prfrmrtz's own words
The genie remote control stopped working, called customer service and send me a new one that was charge for ** dls but was not sent a genie remote was sent a rc**rx and after trying all the codes for the tv it does not work. I was sent instructions on the genie remote instead of the rc**rx which I had to look up but did not work . My account can never be found the phone number is ********** the address is *** **th st cc tx and the account name is Porfirio Martinez I need a new genie remote control or the right instructions on how to set up I pressed the mute botton and select until two blinking lights came on and input the code and tried the volume, none of the codes worked even after the more option was selected.
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DirecTV

Customer service issue
Reported by GetHuman-prfrmrtz
May 31st, 2018 - 2y ago
I have an issue with DirecTV too
Fixed
Seen by 3 customers so far
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PIN or password on the account
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Timeline
GetHuman-prfrmrtz started working on this issue
May 31st, 2018 5:50pm
GetHuman-prfrmrtz indicated the issue is not fixed yet.
Jun 4th, 2018 1:18pm
GetHuman-prfrmrtz indicated the issue is not fixed yet.
Jun 4th, 2018 8:34pm