As a long time user of Dexcom, I thought I should write this email to make sure my conc...

GetHuman5959625's customer service issue with DexCom from April 2021

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The issue in GetHuman5959625's own words
As a long time user of Dexcom, I thought I should write this email to make sure my concerns are being addressed. I repeatedly get error messages around the seventh day that I am wearing my G* device. Yesterday and last night it started again and then this morning I got an urgent low reading of ** and going lower. I took a finger prick and was ***! I feel guilty on how many times I have called your tech support but clearly this is a serious issue that needs to be resolved. Please let me know what, if anything, I can do to help Dexcom fix this recurring problem.*Mark J Andrus****-***-****

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DexCom

Customer service issue
Reported by GetHuman5959625
Apr 14th, 2021 - 4 months ago
Not resolved
Seen by 16 customers so far
Similar issue to 180 others
0 customers following this

Timeline

GetHuman5959625 started working on this issue
Apr 14th 3:15pm
GetHuman5959625 indicated the issue is not fixed yet.
Apr 15th 2:26am