I have a Delta * handle faucet that I bought a year ago and it developed a leak ...it i...

GetHuman-wlfranki's customer service issue with Delta Faucet Co. from January 2020

Help with my Delta Faucet Co. issue
The issue in GetHuman-wlfranki's own words
I have a Delta * handle faucet that I bought a year ago and it developed a leak ...it is coming right in the middle of the assembly. Is it possible that the crossover pipe may be leaking. I contacted the service dept and they sending me a new Stem assembly but I think the leak is in the middle of assy.

GetHuman-wlfranki did not yet indicate what Delta Faucet Co. should do to make this right.

How GetHuman-wlfranki fixed the problem
Well, I concted the Custom Service dept. and tried to explain what was happening. As I was reading the installation instruction it mentioned when and if you remove the Stem assy make sure that the spring is correctly seated....well it seems that was my problem...it was installed the wrong way...as of right now the leak is no linger although I did replace the aerator so did that cause the pressure to back up into the crossover...maybe. In any event I am keeping an eye on it by having a bucket ub*nder it ...just in case. It is a same that not even a one year and having a problem????
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Delta Faucet Co.

Customer service issue
Reported by GetHuman-wlfranki
Jan 7th, 2020 - 10 months ago
Fixed
GetHuman-wlfranki shared how to fix
Seen by 18 customers so far
Similar issue to 113 others
0 customers following this
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Timeline

GetHuman-wlfranki started working on this issue
Jan 7th 1:09pm
GetHuman-wlfranki indicated the issue is not fixed yet.
Jan 7th 11:05pm
GetHuman-wlfranki confirmed the issue is fixed. Hooray!
Jan 7th 11:05pm
GetHuman-wlfranki confirmed the issue is fixed. Hooray!
Jan 7th 11:06pm
GetHuman-wlfranki confirmed the issue is fixed. Hooray!
Jan 8th 2:24pm
GetHuman-wlfranki indicated the issue is not fixed yet.
Jan 8th 2:26pm
GetHuman-wlfranki confirmed the issue is fixed. Hooray!
Jan 8th 2:27pm

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