Debenhams Customer FAQ

If you haven't received a refund for your returned item, please allow some time for processing. Refunds typically take a few days to appear in your account after being processed by Debenhams. If it has been longer than expected, there is a link to the most up-to-date contact information right here on this page where you can reach out to inquire further about your refund status.

To report a missing order, please check your order confirmation email for tracking information. If your order still hasn't arrived, follow the instructions provided in the email or visit the relevant section on the website to report the issue. Assistance is available to help resolve any concerns regarding your order.

We understand your frustration regarding the delay in your order. Next day delivery is often subject to availability and unforeseen circumstances, which may lead to changes in the delivery timeframe. We recommend checking the tracking information provided with your order for updates on its status. You can also find more up-to-date contact information right here on this page to inquire further about your specific order.

To change the house number on your order, please follow the instructions provided in your order confirmation email or visit your account page on the Debenhams website. If your order has not yet been dispatched, you may be able to modify your address details directly. If it has been dispatched, please wait for the order to arrive and then contact us.

Delivery times for sofas at Debenhams can vary based on the product and supplier. Typically, delivery can take anywhere from a few days to several weeks. We recommend checking the product details at the time of purchase for specific delivery estimates.