order x* Yankee candles when they arrive * of the * where broken as these where not box...

GetHuman-kimbutt's customer service issue with Debenhams from November 2018

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The issue in GetHuman-kimbutt's own words
order x* Yankee candles when they arrive * of the * where broken as these where not boxed they just arrived wrapped in paper so there is glass everywhere when I opened * of the candles - I require these replacing please and packaged appropriately, happy to send back the broken ones but and will put a note in the box as there is glass shattered everywhere and I would not want someone to cut themselves, please advise how you would like these returned.
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Debenhams

Customer service issue
Reported by GetHuman-kimbutt
Nov 29th, 2018 - 9 mons ago
I have an issue with Debenhams too
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Seen by 2 customers so far
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Timeline
GetHuman-kimbutt started working on this issue
Nov 29th, 2018 9:16am