DPD Customer FAQ

We're sorry for the inconvenience. It could be due to a variety of factors like an incorrect address, the driver unable to access your location, or unforeseen circumstances such as bad weather. Please verify your details and reschedule the pickup, or wait for the next placeholder pickup if one is scheduled. If the problem persists, we recommend reaching out to DPD directly using the contact link on this page.

To return your parcel to a dealer with DPD, you need to access your "MyDPD" account and schedule a pickup. You'll need to have the package ready, properly packed, and labeled correctly. Keep in mind, depending on your agreement with the retailer, you may need to cover the shipping fee. Make sure to follow all instructions provided by the dealer about returning items. Once the package is picked up and in transit, you can track its progress via your "MyDPD" account. If you don't have an account, you may need to create one to manage pickups and track parcels.

Sometimes, there can be miscommunications or errors in delivery updates. It's possible the driver had trouble finding your address or there was a mistake when updating the delivery status. It's also possible that the driver ran out of time and marked your parcel as a "missed delivery". Rest assured, your parcel is likely safe and will be attempted for redelivery soon. You can also reschedule the delivery date on DPD’s website or app if it is more convenient for you.

We're sorry to hear you haven't received your package as scheduled. While we aim to deliver on time, sometimes unforeseen circumstances can cause delays. Issues like traffic, bad weather, or problems with the car can cause your package to arrive later than expected. Also, there may have been no one available to sign for the package at your address which may have resulted in a missed delivery. Please check your tracking information for further updates about your parcel's location and estimated delivery time. We appreciate your patience.

If you're unable to track your parcel, it could be due to a few reasons. Firstly, it's essential to understand that tracking information will only be available once the parcel is scanned into the system at the courier depot. Typically, this occurs on the evening of your collection day or the following morning. If your parcel was only recently collected, you may need to wait a bit longer to see tracking details. In case it's been several days without any tracking updates, it might be a good idea to get in touch with the sender or the place where you purchased your item, as they have means to investigate if there are any issues with the courier.