Took the DJI osmo * out of the box and connected it to charger while I read instruction...

GetHuman-sharkmas's customer service issue with DJI from May 2019

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The issue in GetHuman-sharkmas's own words
Took the DJI osmo * out of the box and connected it to charger while I read instructions. I balanced my iphone* plus. (Which doesn’t seem to fit FYI) and turned on the osmo after it was charged, although it took a day for it to get to * bars. i connected it to the dji app and it worked for a total of one minute. After I turned it off rebalanced the phone and tried to turn on the dji osmo * it would turn on and then immediately turn off. It did not give me the time to connect it to the app. And yes my device was as balanced as well as it can be. *I am confused about balancing an iPhone * Plus as it seems to be too heavy towards the arm and the arm hits the main handle. Also, there’s no smart way of connecting an external mic. So why did I buy the bundle with a mic that doesn’t fit? Anyway. I would like my money back and I can return the osmo*. Huge disappointment. Also, now the Osmo * won’t completely charge. * bars at the most after ** hrs on the charger.

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DJI

Customer service issue
Reported by GetHuman-sharkmas
May 25th, 2019 - 3 years ago
Not resolved
Seen by 34 customers so far
Similar issue to 103 others
0 customers following this

Timeline

GetHuman-sharkmas started working on this issue
May 25th, 2019 2:47am
GetHuman-sharkmas indicated the issue is not fixed yet.
May 27th, 2019 7:25am
GetHuman-sharkmas indicated the issue is not fixed yet.
May 30th, 2019 2:57am
GetHuman-sharkmas indicated the issue is not fixed yet.
May 30th, 2019 2:58am
GetHuman-sharkmas indicated the issue is not fixed yet.
May 30th, 2019 2:58am
GetHuman-sharkmas indicated the issue is not fixed yet.
May 30th, 2019 2:58am
GetHuman-sharkmas indicated the issue is not fixed yet.
May 30th, 2019 2:58am
GetHuman-sharkmas indicated the issue is not fixed yet.
May 30th, 2019 3:01am
GetHuman-sharkmas indicated the issue is not fixed yet.
May 30th, 2019 3:18am
GetHuman-sharkmas indicated the issue is not fixed yet.
May 30th, 2019 3:18am
GetHuman-sharkmas indicated the issue is not fixed yet.
May 30th, 2019 3:18am

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