I have been over charged *** plus dollars and after numerous calls an agent finally agr...

GetHuman1371926's customer service issue with DISH from October 2018

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The issue in GetHuman1371926's own words
I have been over charged *** plus dollars and after numerous calls an agent finally agreed and set up for my account to be credited. After the call a follow up call was supposed to take place by the Retention Office. Not only did I not get my credit I did not get the call. I called the chat line and complained again and they promised a manager would call me back the next morning MST. That call also did not happen and so once again I was back on the phone calling the Customer Escalations Dept. ..where I was greeted by a young man on the other end of the phone by a young man in training first week on the floor who had little knowledge of the product*service. I appears that all the employees are from a *rd party contractor working on Behalf of Direct TV*AT@T. Again a call was scheduled and again no call no credit. Instead I received another bill for almost *** dollars. I have had service for ** months and it never works ,,,they gave me the wrong package and consequently I left with service that does not work and I am owed a considerable amount of money...
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DISH

Customer service issue
Reported by GetHuman1371926
Oct 18th, 2018 - a mon ago
I have an issue with DISH too
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Seen by 2 customers so far
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Timeline
GetHuman1371926 started working on this issue
Oct 18th 8:56pm